Senior Manager - Ticket Sales CLTFC

Position: Senior Manager – Ticket Sales - CLTFC
Department: Ticket Sales & Services
Reporting Relationship: Reports to Vice President, Ticket Sales, Service & Ops
Status: Full-Time (Exempt)

About Charlotte FC
Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club’s mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

Position Summary
The Sr. Manager of Sales will oversee all sales activities for full-time staff and yearly support sales staff to achieve department revenue and goals through the sale of season tickets, group tickets, and single ticket initiatives. The Sr. Manager of Ticket Sales is responsible for the recruitment and development of Account Executives while maintaining a close working relationship with the other leaders of Ticket Sales, Service & Operations. In addition to team leadership, the role requires strong collaboration with other departments, including Marketing and Sales Enablement, to align sales efforts with organizational objectives. The ideal candidate is a results-driven leader with a passion for sports, strong communication skills, and a proven track record in sales management.

Primary Responsibilities:

Recruit, train, and develop a high-performing sales team of Account Executives
Develop and execute sales campaigns to drive ticket and membership revenue
Monitor sales performance and provide coaching, feedback, and mentoring.
Collaborate with marketing to align messaging and outreach strategies

Analyze sales data to identify trends, opportunities for growth, and setting performance goals accordingly

Represent the club at events and maintain strong client relationships
Develop sales techniques and incentives to maximize productivity
Committed to the support of department goals and objectives, such as budgets and sales goals

Assist in determining and implementing enhancement programs for current customers to generate sales and retention as well as locate incremental revenue opportunities

Ensure proper maintenance of Season Ticket accounts and Group Leaders is performed and current quality standards are met

Additional Responsibilities:

Committed to the support of Department goals and objectives in all areas
Representing the organization at various organizational networking and/or events in a professional manner
Work with all other Departments to improve communication and improve the fan experience
Committed to the support of Department goals and objectives in all areas
Involvement in game day activities, promotions, and non-gameday sales events
Facilitate special projects as assigned and work with technology partners for sales enablement
Additional related duties as assigned

Required Qualifications:

Minimum of 4 years of ticket sales experience
Minimum 1 year of leadership responsibilities
Must possess excellent communication skills with a focus on motivating and innovating
Strength in teamwork, professionalism and time management
Positive and mature attitude with strong leadership skills
Must be flexible to work evenings and/or weekends

Skills for Success

Excellent organizational skills and attention to detail
Strong verbal and written communication skills with a focus on motivating and innovating
Works well under pressure while maintaining a positive attitude
Strong leadership skills
Must be a team player, reliable, and dependable
Ability to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
Must maintain complete confidentiality of privileged, and/or sensitive information
Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
Must be able to multi-task while managing time successfully

Work Environment and Physical Requirements
This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required. This position typically works approximately 40 hours per week.

Must be able to work in all Charlotte FC home matches
Must be able to lift and carry up to 25 lbs.
Ability to remain sitting for up to 8 hours at a desk and computer
Ability to remain standing/walking for up to 8 hours
Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends and holidays