Senior Manager - Warehouse Operations

Job Description:

- Lead end-to-end operations across large-scale fulfilment, sortation, warehouse, and distribution processes.

- Drive operational KPIs including productivity, SLA adherence, TAT, throughput, cost, quality, and service levels.

- Manage large teams, including workforce planning, manpower deployment, productivity, performance reviews, and people development.

- Plan and optimize capacity, inventory movement, dock utilization, manpower, and transportation to meet business requirements.

- Identify process gaps and implement Lean, automation, and technology-driven solutions to improve operational efficiency.

- Monitor daily MIS, dashboards, and operational metrics; conduct RCA and implement corrective and preventive actions.

- Collaborate with Supply Chain, Transportation, Technology, Finance, HR, and Business teams to ensure seamless operations.

- Manage vendor and 3PL performance, ensuring adherence to agreed SLAs, quality standards, and cost targets.

- Drive cost optimization initiatives through manpower productivity, route/process optimization, resource utilization, and wastage reduction.

- Ensure compliance with company SOPs, safety standards, audit requirements, and statutory guidelines.

- Handle escalations related to operational delays, customer experience, capacity constraints, and service-level issues.

- Lead new process launches, facility expansions, operational transitions, and continuous improvement projects.

- Develop and implement SOPs, governance mechanisms, and performance management frameworks across operations.

- Present business reviews and operational performance insights to senior leadership and drive strategic action plans.