Senior Microsoft Dynamics 365 Developer – D365 CE / Copilot / GenAI

Key Responsibilities

D365 and Power Platform Development

• Design, develop, customize, and deploy solutions using Microsoft Dynamics 365 Customer Engagement (CE).

• Build and extend Dataverse entities, plugins, workflows, business rules, and custom actions.

• Develop server-side components using C#/.NET, D365 Plugins, and Custom APIs.

• Configure and extend Dynamics 365 using Power Apps, particularly Model-Driven Apps.

• Develop integrations across Microsoft platforms using Power Platform, Azure services, and APIs.

Copilot and Generative AI Development

• Design and implement Copilot-powered experiences within Dynamics 365 and Power Platform.

• Integrate Azure OpenAI and Generative AI services through APIs.

• Develop AI-powered capabilities such as case summarization, knowledge assistance, task automation, and intelligent workflows.

• Implement agent-based or assistant experiences to support internal business users.

• Collaborate with architects to ensure responsible AI implementation, security, auditability, and governance.

• Support prompt engineering, orchestration logic, and integration of AI services into business workflows.

Delivery and Engineering Excellence

• Own development activities throughout sprint delivery, testing, deployment, and hypercare.

• Conduct code reviews and ensure compliance with development and architectural standards.

• Troubleshoot and resolve complex technical issues across Dynamics 365 and Power Platform.

• Contribute to technical documentation, deployment processes, and environment management.

• Collaborate with onshore leads, architects, and functional teams in an Agile/Scrum environment.

Must-Have Skills

• Microsoft Dynamics 365 CE – Extensive hands-on development and customization experience.

• C#/.NET Development – Strong experience developing D365 Plugins and Custom APIs.

• Microsoft Dataverse – Deep understanding of Dataverse entities, extensibility, and development patterns.

• Power Platform – Hands-on experience with Power Apps (Model-Driven Apps) and Power Automate.

• Copilot Integration – Practical experience integrating or extending Copilot capabilities within D365 or Power Platform.

• Azure OpenAI / Generative AI – Experience consuming AI services through APIs and integrating GenAI capabilities into enterprise applications.

• Agile/Scrum – Experience delivering solutions in Agile development environments.

• Responsible AI and Security – Understanding of enterprise AI governance, security, auditability, and data handling.

Good-to-Have Skills

• Banking or other regulated enterprise industry experience.

• Experience with CI/CD pipelines for Dynamics 365 and Power Platform.

• Exposure to case management, customer service solutions, and workflow automation.

• Experience with Azure services and enterprise API integrations.

• Microsoft Power Platform certifications.

Qualifications

• Minimum 4 years of experience in Microsoft Dynamics 365 CE development.

• Strong hands-on experience with C#/.NET, Dataverse, Plugins, and Custom APIs.

• Demonstrated experience integrating Copilot or Azure OpenAI/GenAI capabilities into enterprise solutions.

• Strong technical problem-solving, communication, and collaboration skills.

• Ability to work independently and collaborate with architects, functional teams, and international stakeholders.