Senior ML Engineering Manager for Custom AI Agents
Posted Updated
Summary
Zendesk (Ultimate.ai) is hiring a Senior Manager, AI – Custom Agents to lead the ML team behind its custom AI agents: setting technical direction, hiring and developing leaders, and driving an ML roadmap that improves agent reasoning and task execution while balancing quality, latency, and cost.
Zendesk is seeking a Senior Manager, AI - Custom Agents to lead the ML team responsible for the intelligence behind Custom Agents. You will set technical direction, hire and develop leaders, and translate product goals into a robust ML roadmap that improves agents' reasoning and task execution. You will work with Product, Engineering, Design, ML Science, and Platform teams to balance quality, latency, and cost while delivering measurable customer impact and reliable, scalable AI experiences. J-…