Senior Network Engineer (IP Core)
Summary
Senior IP core engineer owning Arelion's global IP backbone (AS1299): troubleshooting complex core-network and escalated customer incidents, driving automation, maintenance and upgrades, vendor escalations, and participating in on-call. Core technologies: BGP, OSPF/IS-IS, MPLS, QoS, routing/switching, plus scripting and automation.
Responsibilities
- Serve as a senior technical specialist responsible for the performance and continuous improvement of Arelion’s global IP core network (AS1299), providing advanced operational support for complex network and customer-impacting issues.
- Perform advanced analysis and troubleshooting of complex IP incidents, including core-network faults and individual customer issues escalated by Tier 1 teams.
- Develop and implement automation that improves operational efficiency, service quality, fault detection, and incident resolution.
- Plan and participate in network maintenance, upgrades, and changes, including corrective actions that address incident root causes and reduce recurrence.
- Collaborate with vendors to diagnose defects, coordinate technical escalations, validate solutions, and follow issues through to resolution.
- Communicate clearly with customers during investigations and escalations, while coordinating effectively with internal teams
- Assess the customer and business impact of operational activities, contribute to post-incident reviews, and recommend improvements that strengthen network reliability and service experience.
- Participate in the on-call rotation, providing senior technical support for critical IP network incidents; occasional shift work may also be required.
Requirements
- University degree in telecommunications, network engineering, computer science, electrical engineering, or a related field, or equivalent experience from an operational IP network position
- Advanced knowledge of IP networking technologies and protocols, including routing, switching, MPLS, BGP, OSPF/IS-IS, QoS,
- Experience in incident resolution, technical escalation handling, planned maintenance, change execution, assessing customer and business impact, and drive corrective and preventive actions through to completion.
- Fluent English communication skills, both written and spoken.
- Strong analytical mindset with advanced problem-solving capability and the ability to make sound technical decisions under operational pressure.
- Persistent, self-driven, and accountable, with the ability to take ownership of complex IP network incidents.
- Knowledge of automation, scripting, APIs, monitoring tools, or software development is an advantage.