Senior Network Engineer
Summary
Senior Network Engineer handling incident and fault tickets in a customer NOC: advanced L2/L3 troubleshooting within SLA, lab-based simulation of customer networks, and collaboration with Cisco TAC and vendor engineering. Core stack includes Cisco switches/Nexus/ASR9K/ASA, Juniper, Ruckus WiFi, BGP, and IPv4/IPv6.
Handle technical tickets of all Incident and Fault at Customers NOC.
Troubleshoot & resolve the incidents and problem tickets within SLA
Perform Advanced Level Troubleshooting & Analysis of complex problem
Interacts effectively with Cisco TAC,Vendor TAC and Engineering to solve complex problems.
Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI
Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
Share knowledge to the team members and participate in the various training programs.
Requirements:
Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‐SEC (for Engineer level) or its equivalent.
L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
IPV4 & IPV6 addressing
L3 technologies - BGP, L3 technology troubleshooting
Platform Skillset (either or all of) CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall
3rd Party Platform Skillset (either or all of) Juniper Routers & Firewall , Ruckus WIFI
Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
Ability to formulate and deliver complex presentations.
Ability to work in a fast-paced, high-pressure, cross-functional environment.
Attention to detail and interpersonal skills
Possess strong presentation and communications skills
Key involvement with cross-functional teams to resolve major customer issues.
Have strong time management skills
Ability to function effectively in ambiguous circumstances.