Senior Network Engineer

The AMEA Upgrade Operation System Engineering team sits within the Software & Services business. Our team is responsible for deploying hardware & software upgrades across the mission critical customer base in order to keep customer systems on current levels of shipping hardware & software.

Job Description

Opportunity to join the team as a Senior Network Engineer. The Senior Network Engineer is the technical lead in a customer focused team comprising Project Management, Field Engineering and the system integration teams. The succesful talent has the responsibility for all technical aspects of an assigned hardware upgrade project from kick-off through to system acceptance. The role requires a good knowledge of IP network design & architecture, Public Safety communication systems and strong communication skills. The lifecycle spans from Project Kick off, Scope definition, design, staging, testing and migration through final acceptance and documentation Phase.

The role involves:

• Design and implementation of replacement Public Safety radio communication systems

• Optimal implementation & migration planning to minimizing the risk of service disruption to operational mission critical systems

• Technical authority for the system acceptance testing with the customer

• Network expertise:

  • Perform and document network configuration changes across switches, routers, firewalls and all the system devices.

  • Independently identify, troubleshoot, isolate, and resolve complex issues

  • Implement configuration enhancements, software updates, and firmware upgrades , managing demanding timelines to meet customer expectations

  • Advanced routing & switching knowledge

  • Knowledge of OSPF, BGP, VRRP, IPSEC, VLAN

  • Cascade design standards and best practice, procedures from other architecture teams & design authorities

• Interface to the customer for meetings, knowledge share & technical point of contact

• Create system documentation, including System Diagram, Rack Diagram, Network Diagram and Configuration specification etc adhere with the system infrastructure setup.

• Be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders

• Collaborate with global infrastructure teams and participate in critical meetings scheduled across multiple time zones

• Responsible for planning and deploying Dimetra or Astro software releases across varying customer system topologies and expecting manage multiple projects & parallel work streams

• The role requires an in-depth knowledge of Dimetra or Astro infrastructure and the tooling & procedures used to deploy software upgrades.

• To develop an optimal upgrade implementation plan aligned to the customer system configuration.

• Communicate migration strategies and technical timelines with the stakeholder and customer and keep them aware of any changes required.

• Apply the software to the system using the ESU tool whilst being aware of and minimizing the risk of service disruption to the operational mission-critical system.

• Work with Dimetra or Astro product support teams to resolve issues that arise, tracking each case through to a workable customer solution.

• Leading role in communicating upgrade progress and incident resolution plans via discussions, formal reviews & written reports.

• Collaboration with a cross-functional team including a project coordinator, CSM, product team, and FE staff for solution and proposal on technical plan for upgrade or integration project.

• Continuously apply a lessons learned methodology to find ways to improve quality and efficiency.

Basic Requirements

• Minimum Qualifications: Degree or equivalent in Information Technology (IT) field of Information Systems Engineering, Computer Science, Network Engineering. Strong in customer-facing experience

• Preferred Certifications such as CompTIA Network+, RHCSA ; CCNA ,VMware certified is an added advantage

• Good understanding of digital communications systems, particularly mobile / cellular radio networks

• Strong knowledge and foundation of network routing and switching protocol, Network Address Translation, IPIP tunneling, VPN, Frame Relay and E1 WAN interface.

• System administration/operation experience in following platform i.e. Unix, Virtual Platform and Windows Server OS.

• Excellent communication skills, with the ability to gain trust, build rapport and influence others

• Experience directly working with end-user customers is desirable

• Strong skills in problem analytical and systematic troubleshooting, with an understanding of customer impact.

• Ability to travel internationally up to 25% to customer locations, with the flexibility to work occasional night shifts during migrations to minimize service disruption to mission-critical systems.

• Experience in creating both high and low level design documentation

• Able to work well under stress and pressure from customer's demands.

• Must be self-motivated and able to self-manage and able to work in a continuously changing environment with an ability to continuously learn.