Senior Network Engineer
Summary
Senior Network Engineer at an APAC managed services provider in Burwood East, Melbourne: day-to-day technical support, configuration and upgrades of client IP networks (Juniper, Cisco, FortiGate, Palo Alto) plus Azure hybrid cloud networking (VNets, ExpressRoute, Azure Firewall, BGP), with documentation, incident response, mentoring, and after-hours on-call. Pays A$90–106 per hour.
Salary: $90 – $106 per hour
About the role
The Senior Network Engineer will work closely with functional teams, providing technical leadership to the National Platform Engineering Managers.
The role ensures strong working relationships are formed with customers and sub-contractors, Operations Managers, Service Delivery Managers, and National Support Services Managers, while providing maximum exposure to operational issues and priorities.
Key responsibilities
Provide technical support, troubleshooting, and maintenance of the existing IP network (firewalls, routers, switches) remotely and on-site across Client's product portfolio and customer contracts
Make configuration changes on network devices as required (Juniper/Cisco/FortiGate/Palo Alto)
Lead and support project teams for new network deployments, upgrades and migrations
Provide design, implementation and operational support for Microsoft Azure networking services, including Virtual Networks, subnets, NSGs, route tables, VPN Gateway, ExpressRoute, Azure Firewall and Private Link
Support hybrid cloud network connectivity between on-premises environments and Azure, including secure routing, BGP, firewall integration, DNS and controlled ingress/egress patterns
Perform upgrades on network devices (remote/onsite) and contribute to detailed network designs, standards and implementation plans
Prepare, review and maintain network diagrams, as-built documentation, configuration records and operational procedures
Interact with a wide range of technical and non-technical stakeholders, including customers, subcontractors and internal delivery teams
Solve complex design and application problems that affect data flow between applications and user devices
Act as an escalation point for the NSOC, Operations/Field Engineers and other technical teams when necessary
About you
Mentor and guide engineers on network troubleshooting, implementation quality, change control and operational best practice
Develop, implement and maintain procedures to measure and track service performance/quality
Log change requests and incidents as requested in Remedy / Service Now
Provide operational support for production network environments, including incident response, fault isolation, service restoration, and post-incident review activities
Support day-to-day operations by monitoring network performance, responding to service requests, assisting change activities, and ensuring operational issues are documented, tracked, and resolved in line with agreed service levels
Participate in regular on call roster for after-hours call out from the NSOC to resolve urgent system problems
Undertake ad hoc interstate travel as required to support other managed services networks
Follow work instructions, procedures and policies