Senior Network Engineer, NOC (on 7*24 Shift)
Description
Responsibilities:
Monitor network, transmission, IP, and service alarms on a 24x7 basis.
Perform first-line fault diagnosis and troubleshooting for network incidents.
Escalate service-affecting issues to relevant internal teams, vendors, and service providers.
Coordinate incident restoration and provide timely status updates to customers and stakeholders.
Open, track, and follow up trouble tickets until resolution.
Conduct service impact analysis and ensure incident records are properly documented.
Monitor planned maintenance activities and support service implementation.
Prepare shift handover reports and maintain operational logs.
Ensure compliance with operational procedures, SLAs, and escalation processes.
Requirements:
Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related discipline.
5+ years of experience in a NOC, telecommunications, ISP, or network operations environment.
Strong knowledge of IP/MPLS, BGP, OSPF, Ethernet, DWDM, SDH/OTN, submarine cable, and data center networking technologies.
Familiarity with network monitoring systems and ticketing platforms.
Strong troubleshooting and analytical skills.
Good communication and coordination skills.
Ability to work in a 24x7 shift roster environment.
Good command of written and spoken English.
Preferred Qualifications:
CCNA, HCIA, JNCIA, or equivalent networking certification.
Experience with telecom carrier operations and customer incident management.
Key Competencies:
Incident Management
Problem Solving
Customer Focus
Teamwork
Communication Skills
Time Management
Ability to work under pressure
**** Candidate with less experience will be considered as Engineer.***
Interested parties please send your full resume with current & expected salary by email to hr@cmi.chinamobile.com. Please indicate the reference number in the subject line.
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