Senior Network Security Engineer (Firewall)
Company Overview
Established in 2003, Bridgenet specializes as a top-notch Information Technology Solutions Provider and Managed Service Provider for various businesses. We started off as a dedicated service provider in computer supporting systems and over the years, we have progressed to also develop programs that empower clients in maintaining their IT Infrastructure.
As a reliable security solutions provider, we have expand & retain talent which highly experienced certified engineers, sales and project team, the organization keeps itself committed to meeting its customer needs.
The company has also built strategic relationship with renowned organizations such as Cisco and many more, thus providing clients with greater reach and forming the basis for rewarding global partnerships.
Lately in 2021, Bridgenet have been acquired by Celcom Axiata Berhad and become part of the CDB Group to become the largest ICT solutions and services provider in Malaysia by speeding up digital transformations and modernizing our customers’ ICT infrastructures by prioritizing cybersecurity.
Job Description
To provide 24/7 high-quality technical support to customers remotely or onsite.
Attend in-person meetings with clients to address incidents efficiently, by gathering/logging all necessary information for troubleshooting.
Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a timely manner/agreed SLA.
Following standard procedures for proper escalation to other relevant departments and ensuring that stakeholders are kept up to date on the status of incidents.
Logging all necessary information for reporting purposes.
Maintains knowledge of competitive products as well as complimentary solutions.
Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills.
Develops and maintains relationships with prospects, customers, and partners.
Work collaboratively with the field sales, project management, engineering, and support teams.
Involvement in project implementation if required.
Create/prepare documentations and technical knowledge transfer.
Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.
Job Requirements
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Comes with 2 to 3 years of operational experience.
Good analytical and problem-solving skills.
Excellent interpersonal and communication skills.
Time management, well organized and able to work with autonomy.
Customer satisfaction mindset oriented.
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
Well verse knowledge of IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF.
Familiarity with F5 (LTM, WAF / LC), AKAMAI, Cloudflare and NAC (ISE / FORESCOUT).
Familiar with Firewall solutions such as Fortinet, CheckPoint, PaloAlto, Cisco, FMC or MERAKI.
Familiar with IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower).
Familiar with Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort).
Knowledge or experience in any cybersecurity related solutions.
Applicant must be willing to work after office hours, Public Holiday, and Weekends. (OT will be compensated accordingly)
Remarks: Candidates are not required to have experience in all the technologies listed above. Applicants with experience in at least one or two relevant technologies are encouraged to apply.
Please note that only shortlisted candidates will be contacted.