Senior Network Security Engineer IV - UK

The Senior Network Security Engineer (L4) is a crucial element within the Rackspace support infrastructure and is expected to provide an expert level of technical guidance to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will be expected to take initiative and advise on potential pitfalls that a customer may encounter and …