Senior Network Technician

Location: Onsite - Sunnyvale, CA

Job Type: W-2

Shift: Monday–Thursday (4x10 schedule); occasional after-hours or weekend support as needed

Pay Range: $85,000 – $95,000 annual, non-exempt

Security Clearance: N/A

Ryan Consulting Group, Inc. is seeking a Senior Network Technician to provide hands-on network infrastructure support, configuration, maintenance, and troubleshooting in an enterprise environment. The role is responsible for installing, configuring, monitoring, and maintaining network equipment, responding to network incidents, and supporting network modifications and service restoration activities.

Key responsibilities include:

• Perform network Move/Add/Change (MAC) activities, including physical and logical network modifications, port activation, network closet connections, and end-user connectivity.
• Install, configure, and maintain network infrastructure, including switches, routers, firewalls, network testing devices, and associated hardware.
• Perform advanced Cisco switch configurations using command-line interfaces and Cisco IOS in an enterprise environment.
• Troubleshoot complex Layer 2 and Layer 3 network issues involving VLANs, spanning tree, EtherChannel, and routing protocols.
• Monitor network activity, investigate alerts, isolate connectivity issues, and implement corrective actions.
• Respond to and manage network incidents and service requests through ITSM platforms, including ServiceNow and Remedy.
• Perform network break/fix activities to restore customer connectivity while meeting service-level agreements (SLAs).
• Configure network switches and testing devices, complete circuit patching, and optimize switch ports.
• Support Cisco wireless infrastructure, including wireless access points (WAPs), wireless LAN controllers (WLCs), SSIDs, and WLANs.
• Install and troubleshoot network cabling, including single-mode fiber, multimode fiber, and Cat6 copper connections.
• Utilize network testing equipment, including TDR and Fluke testers, to diagnose physical connectivity issues.
• Coordinate with facilities teams and vendors on office buildouts, network cabling, power, racks, cabinets, and data closets.
• Assist with budgeting, vendor quotes, and pricing comparisons for network infrastructure projects.
• Set up, test, diagnose, and repair network hardware before deployment, including coordinating equipment returns and replacements.
• Maintain accurate network documentation, drawings, asset records, and equipment inventories.
• Provide customer-facing technical support, including initial troubleshooting, communication, escalation, and ticket resolution.
• Support scheduled maintenance windows, after-hours network changes, and occasional weekend break/fix activities.
• Ensure network equipment and operations comply with established IT security policies and procedures.