Senior Nurse Manager

BASIC FUNCTION

The Senior Nurse Manager provides leadership and operational oversight of nursing and clinical support teams across HealthPoint locations. Reporting to the Director of Nursing, this role oversees Nurse Managers, promotes standardized clinical practices, optimizes staffing and resources, and ensures high-quality patient care and regulatory compliance. The position supports clinical operational efficiency, staff development, quality improvement, and organizational goals.

PRIMARY RESPONSIBILITIES AND DUTIES

Clinical Operations Leadership

• Direct day-to-day clinical operations across all clinic sites ensuring consistent, standardized workflows in Family Practice, Pediatrics, and Women's Health/OB.

• Translate clinical strategy and priorities into actionable operational plans and monitor execution across all regions.

• Provide direct supervision, coaching, and performance accountability for Nurse Managers, ensuring effective leadership and oversight of Clinical Supervisors, MA Leads, and clinical staff.

• Serve as the first point of escalation for clinical operational issues, resolving problems at the regional level and elevating to the Director of Nursing as appropriate.

• Conduct regular site rounding and operational reviews to identify gaps, barriers, and opportunities for standardization.

Workforce Development

• Oversee and coordinate recruitment activities for open clinical positions, including candidate interviews, selection processes, and onboarding, to ensure timely staffing and effective integration of new employees.

• Identify skill gaps and lead development of training plans, career ladders, and succession planning for clinical leadership roles.

• Ensure consistent performance management practices, including timely evaluations, corrective action, and recognition.

Staffing and Resource Management

• Oversee clinical staffing models, schedules, and coverage plans across sites to align with patient volume, provider templates, and service needs.

• Monitor staffing metrics, overtime, and vacancy rates, and recommend adjustments to optimize productivity and cost.

• Monitor and coordinate

• Coordinate float and cross-site coverage to maintain continuity of care during absences and peak demand.

• Partner on budget planning for clinical labor, supplies, and equipment, and ensure appropriate use of resources.

Quality and Performance Improvement

• Implement and enforce clinical policies, procedures, and standing orders consistently across all sites.

• Ensure clinical staff maintain current licensure, certifications, and annual competency validations.

• Maintain continuous survey readiness for HRSA Operational Site Visits, regulatory agencies and applicable state and federal regulations.

• Completes Quality audits, mock drills and surveys, and corrective action plans.

• Support Care Coordination, preventive care, and value-based care priorities within clinic operations

• Lead and support staff performance improvement initiatives to enhance clinical quality, operational efficiency, workflow standardization, staff performance, and patient outcomes in collaboration with the Director of Nursing and Human Resources.

Policy, Competency, and Regulatory Readiness

• Implements clinical policies and procedures consistently across all sites.

• Ensures nursing and staff competencies are validated, documented, and current.

• Leads clinical audit follow-through and corrective-action closure.

• Maintains clinic readiness for HRSA, regulatory, and accreditation reviews.

• Supports infection prevention, employee health, and patient-safety programs at the clinic level.

Collaboration

• Collaborate and coordinate with physicians, patient access and administrative leadership to optimize and support workflow for patient care and access.

• Coordinate with HR, Finance, IT, Pharmacy, Care Coordination, Compliance, and other departments to support enterprise initiatives and resolve cross-functional issues.

• Participate in organizational committees, interdisciplinary workgroups, and strategic initiatives as designated by the Director of Nursing, ensuring alignment with clinical operational priorities, organizational goals, and established standards of care.