Senior Office Administrator - Europe, Customer Service

Job Summary:

Duties & Responsibilities:

• FS & ES: schedule service jobs; Invoicing FS and ES Jobs for EMEA; prepare training courses; perform pre-job discussion; coordinate health & safety plant requirements; update Job Tracking System, Service Database & Record Systems, coordinate rentals and instrument shipment, preparation of new service invoices (Oracle FS Dispatcher).
• IRIS Sales: Quote preparation for EU Sales Team; update contact data, issue opportunities and cases for quotes in salesforce in case of need.
• Contract Admin: preview purchase orders; get from customer missing documents & information (shipping data, etc.); coordinate vendor registration.
• Finance: Coordination and collection of FS job forecast and invoices; follow up on invoices for collection (Oracle Collections & Receivables)
• Customer service: provide manuals & marketing material to customers as required; coordinate document submission for bids and tenders.
• For Qualitrol Italia s.r.l.: legal e-mail management, Invoices, coordination with 5 Lex consultant.

Education:

Experience:

Required: 10+ year related working experience; working knowledge of MS Office; solid working knowledge of Oracle; knowledge of Health and Safety requirements, documentations and procedures for accessing Power Plants; Solid knowledge of procedures and documentations required by for supplier qualification according to Italian Regulation.

Preferred: Overview of Technical environment; knowledge of business field, customers and applications.

Communication:

Skills:

Ability to prioritize tasks and meet deadlines, working independently with a good coordination with other company entities.

Working Conditions:

Home office, presence at Qualitrol Italia premises when required.

Starting salary from 29,500 EUR gross per annum, with the final salary determined based on experience and qualifications.

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