Senior Office Manager

• Division: Office Management
• Line Manager: VP, Germany & Austria
• Contract Terms: Permanent, Full-Time 40 hours per week
• Office Management keeps Ticketmaster Germany running - creating safe, welcoming and well-organised workplaces for our people and visitors. Our beautiful new office by the river in central Berlin is at the heart of it. A modern space where teams can connect, collaborate and do their best work
• As Senior Office Manager, you’ll lead the Office Management team and take ownership of our German offices—from day-to-day facilities to workplace safety, budgets and the employee experience
• You’ll report to the VP Germany & Austria, work closely with HR, Finance and IT, and support our Austrian office with advice and best practices
• Ticketmaster is part of Live Nation Entertainment, the world’s leading live entertainment company
• We help make unforgettable live experiences happen for artists and fans
• Lead, support and develop the Office Management team
• Keep all German offices running smoothly—managing facilities, supplies, meeting rooms, mail, travel and service partners
• Be the go-to person for landlords, building management, contractors and suppliers
• Improve how we work: from office processes and service standards to hybrid working, desk booking and space planning
• Own the office and facilities budget, contracts, invoices and cost-saving opportunities
• Take the lead on fire safety, health & safety and workplace compliance, including risk assessments, evacuation drills, first-aider and fire warden training, inspections and documentation
• Manage building access, visitor processes, emergency plans and office data-protection basics
• Create great joiner and leaver experiences, from ready-to-go workstations to smooth access handovers
• Help bring our culture to life through team events, internal catering, wellbeing initiatives and clear office communications
• Drive practical sustainability improvements across energy, waste and purchasing
• This is a hands-on role with real ownership, ideal for someone who loves making workplaces work better for everyone

Benefits

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

• Fluent German and English, written and spoken
• Excellent organisation, prioritisation and stakeholder management skills; high level of discretion
• Experience in managing budgets, vendors, contracts and travel processes; confident with MS Office / Google Workspace and modern workplace tools (e.g. desk booking, ticketing systems)
• Several years of experience in Office or Facilities Management, ideally across multiple sites; first experience in supervising or mentoring team members
• Solid knowledge of German workplace and fire safety regulations (ArbSchG, ArbStättV, DGUV); certified fire warden and/or first aider is a plus, willingness to obtain is a must
• Leadership – You lead by example, give clear direction and enjoy developing others
• Discretion – You handle sensitive information and stakeholders at all levels with tact and reliability
• Teamworking – You work closely with your team and other departments and recognise when help is needed
• Accountability – You take ownership of your area, make decisions and see things through
• Proactive – You spot risks and improvement opportunities before others do and act on them
• Flexible & service-minded – You stay calm and solution-oriented when priorities shift, and always keep people safe and welcome