Senior Officer Branch Relationship Manager Consumer Banking Group

You acquire and upgrade quality clients in branch locations, grow assets under management, deepen wallet share, cross-sell and up-sell banking products, activate digital channels, manage customer relationships, resolve queries, deliver customer service, and ensure compliance and due diligence during onboarding.

Responsibilities

• Acquire and upgrade quality clients in branch locations
• Establish, manage, and grow assets under management
• Engage existing customers to retain and grow assets under management
• Achieve monthly and annual volume and revenue objectives
• Activate e-channels and grow savings books
• Implement product strategies through relationship management
• Cross-sell and up-sell banking products and services
• Resolve customer queries and complaints within agreed turnaround times
• Coordinate with service and product teams
• Ensure internal and regulatory compliance
• Perform due diligence during client onboarding

Requirements

• Minimum 5 years of experience in a reputed bank
• Proficiency in banking products
• In-depth knowledge of the local market and competition
• Graduate with 10+2+3 years of education
• Strong relationship management skills
• Knowledge of banking products and services
• Understanding of AML and KYC requirements
• Due diligence experience