Senior Officer/Officer, Account Services, Consumer Banking Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process customer information enquiry requests and handle various court orders including account record investigation, preparation of reply letters, debit notes & vouchers; place hold code to deceased/ bankrupt/ winding up customer accounts and Caution List update according to the operation procedures as documented in the Operation Manual/ operation handbook/ SOP and other operational duties as assigned by supervisor ;
• Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual and report problem to supervisor immediately ;
• Process Caution List record maintenance ;
• Understand the bank policies on information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately ;
• Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor ;
• Perform GL and system record checking/ reconcilement on timely basis and escalate material difference to supervisor ;
• Participate and familiar with the procedures as documented in BCP Plan to ensure operations will not be interrupted due to disaster ;
• Provide support in ad-hoc project and assist to conduct testing on various systems enhancements to increase the efficiency and effectiveness in daily operations ;
• Handle internal/ external customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units/ parties within benchmark ;
• Understand the result of periodic risk based self assessment and assist to rectify exception/ non-compliance issues as identified properly and timely ;
• Cooperate with other team members and supervisor to maintain high team efficiency and effectiveness ;
• Assist supervisor to promote staff morale and team culture in order to build up an efficient, knowledgeable and professional back-end operation support team and assist the team to achieve the team’s goals ;
• Act as various coordinator as assigned by supervisor ;
• Escalate material issue or incident to supervisor ;
• Maintain self-development to ensure sufficient knowledge is equipped to handle the assigned duties.

Requirement

• University graduate
• Compliance related experience is preferrable
• Basic legal knowledge and banking operation knowledge relating to Company Law; bankruptcy/ winding up procedures; deceased cases and various types of court orders handlings
• Ability to guide individuals and groups towards achieving their goals
• Ability to create a receptive working environment to communicate and possess good interpersonal and communication skills
• Strong risk awareness and react quickly to mitigate risk
• Results oriented and proactive to seek improvement in productivity and operations quality
• Specialized academic qualifications or experience in general banking practice and operations management is an advantage.
• Good knowledge of consumer banking products as well as consumer /commercial laws and related regulatory rules that impact consumer products
• Good command of English & Chinese
• Good PC skills in MS office

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Two Harbour Square

Job:

Operations

Schedule:

Regular

Employee Status:

Full time