Senior Officer / Officer, Air Cargo (CS)

Open 39d posting dated 3 weeks ago

Job Description:

Liaising with Customers such as Airlines and Logistic Providers
Actively engage with customers/suppliers on arranging their cargo by meeting their requirements and service standards
Attend to customers' orders/enquiries/complaints in accurate manner (Customer Service)
Provide customers with the best possible solutions for their logistical needs
Ensure prompt response to email for both internal and external
Planning, booking and tracking of shipments with Airlines
Attend to any airline/terminal requests or amendments to ensure time uplift
Permit declaration- Attend to query from the Singapore Customs such as Compound, refund or approval for Temporary permit
Ability to communicate with the respective Controlled Agency when dealing with Controlled goods
Maintain the Air Import/ Export administration of files and documentations
Ensure accurate and timely billing to Customers
Perform all duties with compliance to internal and external regulations and standards
Meet KPI standards as per the company procedures and ISO standards
Provide support toother tasks such as Warehouse operations, import/export documentation, customer services whenever assigned by the Superior.
Participate and support in job rotation within the Air Cargo department to promote a learning & development culture.
Any other duties assigned by the Superior

Job Requirements:

Minimum Diploma holder in logistics discipline
At least 1 years of air freight related work experience
Experience in handling custom permits
Experience in CargoWise
Able to work independently and as a team
Good working knowledge for MS Office applications (Excel, Word, PowerPoint, Outlook)
Good communication and interpersonal skills