Senior Officer, Quality Assurance Officer
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Roles & Responsibilities:
Governance Role - Loans call review
- Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
- Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
- Review of 3 additional calls per new hire of closed sales calls per day
- Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
- Prepare, track and send QA related reports to UOB management and team (NMD, SQ monthly, Penalty points table)
- Compiling all Annual Fee cards and send for processing
- Keep track on all the status of QA cases from beginning to end process and provide update to management
Additional Requirements
Develop, Engage, Execute, StrategiseBe a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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