Senior On-Site Service Specialist
Summary
A hands-on role supporting office operations by managing mail, printing projects, and equipment maintenance (e.g., clearing jams, toner replacement) while troubleshooting user issues and maintaining logs for copiers/printers.
Senior On-Site Service Specialist
Responsibilities:
- Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
- Delivery of mail and printing projects throughout the customers site
- Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
- Download jobs from email or print queue, sizing, reproducing, sorting and finishing
- Establishing and maintaining quality controls to ensure work accuracy
- Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
- Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
- Running reports
- Keeping logs of downtime, repairs and meter charges of all copiers/printers on site
Qualifications:
- High School Diploma or equivalent work experience
- Minimum 2 years of experience working in a mail room or copy centre
Skills:
- Excellent interpersonal skills with the ability to quickly develop business relationships
- Strong self-motivation to drive results
- Excellent communication skills both verbal and writtenProficient in Microsoft Office applications.
- Ability to lift and carry up to 45 lbs. as required.
- Experience using Adobe Acrobat Pro and Kofax software.
- Experience in Production color and black and white printer for high-volume commercial printing.
- Experience operating large office multifunction printer(MFDs) (print, copy, scan, fax).
Other:
- Present a professional image at all times to customers and vendors