Senior Onboarding Specialist
Description
Who We Are
OPLOG is the tech engine behind seamless e‑commerce fulfillment for top brands across Türkiye, Europe, and the US. By fusing in‑house software with robotics and automation, we erase the line between the physical and digital worlds—delivering post‑purchase experiences that turn customers into fans and giving our clients an unfair competitive edge.
We’re building a world-class robotic fulfillment ecosystem, and we’re looking for curious minds to shape the future with us.
What You'll Do:
Manage the operational onboarding of new customers end to end
Translate post-sales customer expectations into operational requirements
Build the onboarding project plan and track timelines with relevant teams
Coordinate across warehouse, operations, IT, finance, customer service, and commercial teams
Analyze customer processes and design operational workflows
Act as the bridge between business units in WMS/TMS/ERP integration processes
Prepare SOPs, workflows, operational instructions, and customer requirement documents
Ensure master data, product, location, pricing, and operational parameters are set up correctly
Coordinate UAT, pilot operations, and go-live processes
Manage the post-launch stabilization period and hand over operations smoothly to the relevant teams
Identify improvement opportunities and contribute to efficiency projects
Who You Are:
Bachelor's degree in Industrial Engineering, Business Administration, Logistics, Supply Chain Management, or a related field
Minimum 5 years of experience in logistics, operations, customer integration, project management, or process improvement
Hands-on experience in new customer onboarding, process analysis, and operational transition
Strong knowledge of warehousing, order management, distribution, and supply chain operations
Familiar with WMS, TMS, ERP systems and system integration processes
Experienced in project planning, tracking, risk management, and action coordination
Able to build process maps, prepare SOPs, and manage operational documentation
Analytical mindset for KPI design, reporting, and performance tracking
Proficient in MS Office, especially advanced Excel
Knowledge of Power BI or similar reporting tools is a plus
Strong cross-functional coordination and customer communication skills
Problem-solver, detail-oriented, and results-driven
Good command of English
Comfortable in a dynamic environment and able to manage multiple projects at once