Senior Operations Analyst

Our Employee Value Proposition
At Amtech, our people are our greatest differentiator. We create an environment where you can:

Purpose
Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth
Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network — accelerating both technical and managerial career paths.

Culture
Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision.

Innovation
Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.

Job Summary

Amtech’s Sales Enablement team plays a key role representing Customer Operations in our sales opportunities, scoping and estimating all customer engagements. Operations Analysts process requests directly from customers, or from internal sources such as Amtech’s Sales, Support or Customer Success teams by analyzing the requests, calculating service hours estimates, producing Statements of Work (of various types) and sending proposals and quotes to customers (when necessary). All members of the Sales Enablement team are expected to contribute towards the achievement of the teams goals and the maintenance of KPIs.

• Monitor and review the case or task lists for new requests and process all new requests in a timely manner.

• Work together with the US-based SE team to determine customer requirements, project scope, and estimate the level of effort required.

• Meet with custoemrs and/or internal team memebrs or third party Amtech partners to gather, refine and document customer requirements.

• Create Service Request and Statement of Work documents according to the specifics of the customer’s request, often using AI.

• Maintain and improve GPT system prompts be constantly working towards the improvement of team capabilities.

• Update cases/tasks on a regular and consistent basis.

• Respond to customers and internal team members quickly.

• Endeavor to process all requests within the timeframes outlined in the team goals.

• Maintain accurate records, produce and analyze periodic reports, as requested, and occasionally, to compile collected team data into new reports.

REQUIRED SKILLS & QUALIFICATIONS

• Must be detail-oriented! This is essential and will be tested. Detail-oriented means:

  • Ability to create, check and verify spreadsheet calculations.

  • Consistency in accurate note-taking and documentation of all cases so that all parties are kept informed of progress and complete history of each case

  • Being able to recognize errors in complex documents – this will require the use of AI, but will also require verification of AI results, not automatic assumption.

  • Being able to consistently following date formats and document naming conventions.

  • Consistency in file storage procedures. o Being able to recognize subtle differences (errors) in formatting and style in MS Word.

• Very strong communication skills and the ability to work proactively to communicate effectively and in a timely manner, with all stakeholders. This means understanding the value and meaning of words and being able to choose wording carefully to protect Amtech as well as the customer.

• Ability to work quickly and consistently.

• Preference will be given to candidates with experience working in the paper packing industry (corrugated box or folding carton) and with Amtech’s software modules.

• Demonstrated proficiency with AI concepts and tools, Microsoft Office and Salesforce.

• Excellent organization, time management, and presentation skills.

• Able to multi-task the activities with shifting priorities.

WHY JOIN AMTECH
At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech — backed by the strength, scale, and innovation culture of Vista.