Senior Operations Coordinator. Fluent English
Навыки: Английский язык, Управление проектами, Управление людьми, Ведение переговоров, Оптимизация бизнес-процессов, Поддержка клиентов, Обслуживание клиентов. Квалификация: Middle. Специализации: Менеджер проекта.
MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period. We are looking for a highly organized, detail-oriented, and proactive Business Operations Coordinator who can manage multiple priorities, maintain operational accuracy, and help keep a fast-growing company running smoothly.
We are looking for someone who takes ownership, follows through, and can manage multiple moving parts without constant supervision. Who is focusing on delivering results.
Responsibilities:
- Client communication and follow-up. You must be able to fluently speak with clients and doulas over the phone in English!
- Sending contracts and invoices
- Tracking payments and client documentation
- CRM management and task tracking
- Scheduling and coordinating doulas
- Managing operational deadlines and priorities
- Supporting day-to-day business operations
- Escalating urgent situations when necessary
- Maintaining accurate records and updates across systems and more
What We Are Looking For:
- Exceptional organization and attention to detail
- Independent learning and work according to protocols
- Strong follow-through and accountability
- Ability to manage multiple tasks simultaneously without losing accuracy
- Professional written communication skills
- Ability to prioritize effectively and work independently
- Critical thinking and problem-solving skills
- Proficiency with Google Workspace, Microsoft Office, different AI, and online platforms
- fluent english
- bank account not under sanctions
- Fast execution and strong sense of urgency
Performance Expectations:
- Hot lead response time: under 5–10 minutes
- Contracts sent after client approval: within 1 hour
- No missed critical tasks or deadlines
- Accurate CRM and task management
- Consistent communication and follow-through
What We Offer:
- Fixed compensation: $1500/month plus KPI $500
- Remote position 8am- 5pm eastern time (minor charges could be discussed)
- Opportunity for professional growth and increased responsibility
- Dynamic, fast-paced work environment
- Long-term career development opportunities
Important! Along with your resume, please submit a short cover letter explaining why we should hire you for this position.