Senior Operations Coordinator. Fluent English
Навыки: Английский язык, Управление проектами, Управление людьми, Ведение переговоров, Оптимизация бизнес-процессов, Поддержка клиентов, Обслуживание клиентов. Квалификация: Senior. Специализации: Менеджер проекта.
MotherRetreat is a premium doula agency serving families across South Florida during pregnancy, birth, and the postpartum period. We are looking for a highly organized, detail-oriented, and proactive Business Operations Coordinator who can manage multiple priorities, maintain operational accuracy, and help keep a fast-growing company running smoothly.
We are looking for someone who takes ownership, follows through, and can manage multiple moving parts without constant supervision. Who is focusing on delivering results.
Responsibilities:
Client communication and follow-up. You must be able to fluently speak with clients and doulas over the phone in English!
Sending contracts and invoices
Tracking payments and client documentation
CRM management and task tracking
Scheduling and coordinating doulas
Managing operational deadlines and priorities
Supporting day-to-day business operations
Escalating urgent situations when necessary
Maintaining accurate records and updates across systems and more
What We Are Looking For:
Exceptional organization and attention to detail
Independent learning and work according to protocols
Strong follow-through and accountability
Ability to manage multiple tasks simultaneously without losing accuracy
Professional written communication skills
Ability to prioritize effectively and work independently
Critical thinking and problem-solving skills
Proficiency with Google Workspace, Microsoft Office, different AI, and online platforms
fluent english
bank account not under sanctions
Fast execution and strong sense of urgency
Sales experience is a plus.
Performance Expectations:
Hot lead response time: under 5–10 minutes
Contracts sent after client approval: within 1 hour
No missed critical tasks or deadlines
Accurate CRM and task management
Consistent communication and follow-through
What We Offer:
Fixed compensation: $1500/month plus KPI $500
Remote position 8am- 5pm eastern time (minor charges could be discussed)
Opportunity for professional growth and increased responsibility
Dynamic, fast-paced work environment
Long-term career development opportunities
Important! Along with your resume, please submit a short cover letter explaining why we should hire you for this position.