Senior Operations Director

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

Make more than a Living, Make a Difference

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Salary Rate: $130,000

Duties & Responsibilities

• Coaches, mentors, and develops direct reports; ensuring region has the leadership capacity to forecast and respond to current and future business opportunities and challenges.
• Develops and successfully executes a regional plan that is aligned with the Eckerd Strategic and Annual Operating Plans.
• Responsible for building and maintaining a culture within the region that aligns with Eckerd values.
• Responsible for expanding Eckerd business within the region.
• Responsible for effectively managing current budget while also generating new revenue.
• In collaboration with VP, Operations-and contracting agencies, establish meaningful and achievable performance measures and ensure that performance meets expectations. Ensure that all programs are rated as acceptable or better based on the applicable contract and licensing standards.
• Defines outcomes and success measures. Ensures that regular and systematic evaluations are conducted against these measures.
• Maintains strong relationships with current stakeholders while identifying and establishing new relationships that enable the expansion of Eckerd business.
• Report any acts, incidents or conditions that reflect liable situations.

Knowledge, Skills and Abilities

• Advanced knowledge of federal laws and regulations that impact book of business.
• Advanced knowledge of contracts and contract language, coupled with experience monitoring performance against the requirements of the contract
• Knowledge of all of the various service models delivered by Eckerd across the nation.
• Excellent communication skills; written and verbal.
• Excellent diagnostic and problem-solving skills.
• Training and training development for small and large groups.
• Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Qualifications

• Bachelor’s degree, from an accredited College or University required. Master’s degree preferred.
• Minimum of ten years of related workforce experience at the corporate level. Prefer detailed understanding of both non-profit and for-profit businesses. Operational program experience required with multi-state management of various funding sources.
• Demonstrated strong customer-focus, marketing skill, and ability to exercise independent judgment. Must be self-motivated and organized, and have excellent people skills, strong presentation and persuasion skills, and verbal and written communication skills; Drive for results; Ability to negotiate and influence decision makers; Computer literate with basic word processing and database skills.
• Must meet state criminal background check requirements.
• Ability to travel regularly to accomplish goals. Must be able to meet requirements for Eckerd’s Auto Insurance and be able to drive for business purposes. Must have appropriate and valid state driver’s license.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Our Program Location

5548 Chestnut St. Suite 101

Philadelphia, PA 19139