Senior Operations Lead
Posted Updated
Overview:
Operations Lead/Junior Operations Manager will oversee and ensure supporting back-office tasks specifically for Dispute resolution and Chargebacks across all schemes both for Issuing and Acquiring Business. Must be able to represent the team in various operational requirement gatherings for new product and services and must find ways to further enhance existing processes especially those Toil processes.
What you will do:
- Overseeing daily operations of Dispute Resolution & Chargeback
- Ensures 95% ontime in Service Level Agreement
- Ensures 100% operational readiness for upcoming products/service
- Staff/People Development
- Cost reduction thru process enhancements/automation
- High Audit findings should be remediated
What we are looking for:
- Graduate of any 4-year Business Course
- With card operations or chargeback operations experience at least 4 years
- Knowledgeable in credit card chargeback rules across all schemes (Visa, MC, JCB, Amex)
- Has excellent written, oral communication and presentation skills
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision
- Possesses a keen eye for detail