Senior Operations Manager

Senior Operations Manager

The Senior Operations Manager supports daily operations, guest experience, and team performance across the amusement park. This is a hands-on, floor-based leadership role responsible for keeping attractions, food & beverage, events, and facilities running smoothly and to standard. The Operations Manager helps execute department priorities set by senior leadership, supports frontline supervisors, and ensures consistent guest service and operational standards day to day.

Dezerland Park Orlando is more than Florida's largest indoor attraction. We're a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world's largest auto museums, there's something here for everyone.

But what really makes Dezerland special is our people. We're fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.

Essential Duties and Responsibilities

1. Daily Operations

• Oversee day-to-day operations across attractions, food & beverage, retail, and events during assigned shifts.
• Conduct regular walkthroughs to monitor safety, cleanliness, service quality, and operational efficiency.
• Ensure adherence to SOPs including ride operations, food safety, cash handling, and emergency procedures.
• Support planning and execution of special events and high-volume days.

2. Guest Experience

• Model strong guest service standards and actively engage with guests to resolve issues on the floor.
• Support guest satisfaction initiatives and help maintain a safe, clean, and fun environment across guest touchpoints.

3. Team Leadership

• Coach and support supervisors and team members to meet daily operational goals.
• Assist with onboarding and training new team members.
• Support day-to-day performance feedback and help maintain a positive, accountable team culture.

4. Safety & Compliance

• Support safety checks, maintenance follow-up, and facility upkeep.
• Help ensure compliance with safety and labor regulations.
• Coordinate with vendors/contractors on routine repairs as needed.

5. Cost & Efficiency Awareness

• Help manage labor scheduling and basic cost efficiencies within assigned areas.
• Ensure proper use of POS, ticketing, and inventory systems.
• Flag operational or cost concerns to senior leadership.