Senior Operations Manager / Head of Operations

Senior Operations Manager / Head of Operations - $1,700-$2,300 USD/Month
I’m hiring a Senior Operations Manager / Head of Operations for a growing North American cleaning company doing approximately 700 cleans per month.

This is a senior leadership position. It is not an entry-level role, VA position, coordinator position, or traditional admin job.

We are looking for someone who has already operated at a high level inside a company and knows how to own an operation, manage teams, improve KPIs, and drive the business forward.

What You'll Own
You will oversee the performance and development of multiple departments:

Sales

Recruiting

Dispatch

Customer Service

You will be responsible for making sure these departments are performing, hitting their KPIs, and continuously improving.

Your responsibilities will include:

Manage, train, coach, and monitor department leaders and team members

Track and review KPIs across all departments

Identify problems and performance gaps quickly

Create and implement plans to improve weak KPIs

Hold teams accountable for results

Improve processes, systems, and workflows

Recruit, train, and develop strong team members

Run regular team meetings and performance reviews

Identify bottlenecks between departments and fix them

Work directly with ownership on company goals and priorities

Turn company goals into clear targets for each department

Drive rapid improvement across the operation

Take ownership of problems instead of waiting for someone else to solve them

Who We're Looking For
We want someone who has already managed at a high level.

Strong candidates may have previously worked as a:

Senior Operations Manager

Head/Director of Operations

General Manager

Regional or Branch Manager

Senior BPO/Call Center Operations Manager

Senior Customer or Service Operations Manager

Similar senior leadership role

General Manager experience is preferred, but not required.

Experience with a home service, cleaning, field service, BPO, call center, or similar operational business is strongly preferred.

You should be comfortable managing people, numbers, KPIs, processes, and performance.

Most importantly, you need to be someone who owns their station.

We don't want someone who needs to be told what to do every day.

We want someone who sees a problem, understands why it is happening, creates a plan, gets the team moving, and measures whether the solution worked.

Location
We are looking for global talent, with a preference for LATAM, but we are open to exceptional candidates from other regions.

You must have excellent English and be comfortable working with a North American business.

Schedule
Monday-Friday | Full-Time

You must be fully available and actively engaged during working hours.

Compensation
$1,700-$2,300 USD/month

Compensation will depend on your leadership experience, operational experience, English fluency, and demonstrated ability to manage teams and improve business performance.

We are hiring ASAP.

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela

Skills required for this job:

• Business process outsourcing (BPO)
• Call center operations
• Home services
• KPI management
• Operations management
• People management
• Performance management
• Process improvement