Senior Operations Manager

Agency Overview

The Division of Capital Asset Management and Maintenance (DCAMM), which oversees over $2 billion in capital programs and projects, is responsible for capital planning, project delivery, property management, and real estate services for the Commonwealth. We are stewards of the Commonwealth’s assets, which include 3 million square feet of state buildings. As an agency, we care for the people of our state and the future of our planet.

• We work with state agencies to create and manage forward-thinking, sustainable buildings to meet the needs of the Commonwealth’s citizens and help achieve a zero-carbon future.

• We are partners with fellow agencies to help them meet their strategic needs with fiscally responsible building and real estate solutions.

• We support the growth of the Commonwealth’s economy and actively engage with private sector partners to make it easier to do business with the Commonwealth.

• We work to expand access, opportunity, and equity to create more inclusive services, planning and outcomes for all the citizens of the Commonwealth.

DCAMM is a central agency in implementing several key policy priorities of the Healey-Driscoll Administration, including promoting decarbonization and climate resilience in all state facilities, identifying and facilitating opportunities to repurpose underutilized state property for housing production, and increasing the participation of underrepresented groups in public construction contracting and in the public construction workforce.

Position Summary

The Senior Operations Manager (SOM) directly reports to the Director of Property Operations in the Office of Facilities Management and Decarbonization (OFMD), and indirectly reports to the Deputy Commissioner, OFMD. The SOM as Property Operations’ second in command for the Boston metropolitan area, manages staff in their performance of the agency statewide program of building and land management, as specified in client service level agreements. The portfolio encompasses 1.8 million square feet of buildings including the McCormack State Office Building, Erich Lindemann Mental Health Center, and Charles F. Hurley Building in Boston and the MA Technology Information Center (MITC) in Chelsea.

The SOM supervises Facilities Managers and indirectly, their staff. The primary duty is to manage staff, delegate work and oversee outside service providers to perform at a high level of effectiveness. As a senior supervisor, the SOM drives and maintains high personnel performance towards operational results, good customer communication, and collaborative relationships. Indirectly the SOM supervises 25-30 employees, and contractors.

Duties & Responsibilities\:

• Collaborate with the Director to develop polices to support and oversee the agency’s program of statewide managed facilities maintenance over 1.8 million square feet of buildings.

• Develop policies and procedures to drive and maintain an environment of high personnel performance towards operational results, safety, good customer communication, and collaborative relationships.

• Supervise execution of the unit’s statewide program of daily operation and managed maintenance for agency-managed state buildings towards goals.

• Support Facility Managers’ decisions, share knowledge, delegate tasks, and allocate resources.

• Support subordinate Facility Managers in exceptional personnel and resource management to adhere to agreed services and to achieve client satisfaction.
• Supervise 25-30 facilities staff, providing services at three active, high-profile buildings and one inactive building in the Boston metropolitan area. Staff oversight includes Facility Managers, indirect supervision of Assistant Facility Managers, line operating staff, contractors, and oversight of operations at buildings. Available on the call list for Building Emergencies.

Salaries will be determined based on candidate experience and organizational peer equity.

For more information about employment at DCAMM, please view our RECRUITMENT VIDEO