Senior Operations Manager
Description
READY FOR YOUR NEXT LEADERSHIP CHALLENGE?
Lead dynamic teams, partner with global clients, and enjoy Day 1 HMO plus exceptional employee benefits.
ViTAL perks await in #WeAreTGT: BGC & EASTWOOD!
Vitality: Monday breakfasts, daily lunches, Friday treats, fitness & wellbeing programs
Incentives: Recognition Awards, birthday celebrations, perfect attendance recognition
Together: Mid-year & year-end parties, holiday activities, social & CSR clubs
Accomplish: Culture, soft skills, and personal development training – Techno Global Academy
Loyalty: Work anniversaries, peer groups, health & financial webinars
& MORE!: Day 1 HMO, 24 PTOs, Vibrant Office in Eastwood & BGC!
Multiple Shift schedules available: day or night!
Ideal Candidate Profile
We're looking for someone who has:
8+ years of end to end operations management experience
Must worked in a BPO industry, Offshoring, Shared service or any similar industries
Strong background in operational excellence, performance management, client management and employee retention.
Proven experience in site operations and incident management
Strong exposure to global client management and strategic decision-making
Track record in process improvement, compliance, and people leadership
Strong stakeholder management and communication skills
Available for onsite work in BGC or Eastwood
Good to Have
Prior experience working overseas or managing operations across international markets.
Exposure to multicultural teams and global business environments.
Leadership Profile
Solid track record of leadership empowerment
Proactive in driving operational improvements and solving business challenges
Excellent stakeholder, client, and executive relationship management
Strong communicator with sound decision-making and problem-solving skills
Ability to take on diverse operational tasks and responsibilities as needed.
Thrives in a fast-paced, multi-site environment
Your Impact Starts Here
Operations Leadership & Team Development
Lead multi-site operations, drive SLA and performance targets, develop Operations Managers and workforce capabilities, and provide strategic insights to executive leadership.
Client Management & Escalation
Manage and build strong partnerships with multiple global clients
Manage major client escalations and translate business needs into operational solutions
Proactively identify risks and implement effective action plans
Operational Excellence
Drive process improvements, operational efficiency, and continuous improvement initiatives
Ensure compliance with company policies, client requirements, and regulatory standards
Partner with HR, IT, Finance, and Facilities to maintain operational stability and business continuity
IT & Facilities Coordination
Ensure IT tickets and facility concerns are properly escalated and resolved
Support business continuity and disaster recovery readiness
Monitor compliance with IT policies, security protocols, and operational procedures
Strengthen coordination across IT, Facilities, and Operations teams
A ViTALizing Career Begins Here @ TGT Global
As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.