Senior Operations Process Excellence Executive

RESPONSIBILITIES & TASKS:

1. Operations Process Excellence, Standardisation and Governance

• Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.

• Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.

• Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.

• Support project implementation across functions, subsidiaries and cross-functional teams, including planning, coordination, data-cleansing, milestones monitoring, follow-up and issue resolution.

• Monitor implemented processes to ensure adherence to agreed standards, quality expectations and governance requirements.

• Provide guidance, communication and training materials to users across supported countries where required.

• Collaborate with finance users, subsidiaries, ICT, corporate functions and other stakeholders to support regional transformation and operational excellence initiatives.

2. O2C and Account Receivables Monitoring and Reporting

• Monitor subsidiaries account receivables, collections, bad debts and write-off status.

• Prepare monthly AR KPI and write-off reports for management review.

• Generate AR and O2C KPI reports from Power Apps or other reporting tools and troubleshoot reporting issues where required.

• Analyse monthly AR and O2C KPI movements, identify fluctuations and proactively highlight potential risks.

• Monitor AR write-off status against plan and support follow-up queries with relevant stakeholders.

• Ensure consistency of AR and O2C KPI reporting across subsidiaries.

• Work closely with subsidiaries to align O2C KPI, overdue AR KPI, collection and write-off status.

• Identify O2C process issues, analyse root causes and propose countermeasures to develop more standardised processes across subsidiaries.

• Collaborate with various stakeholders for regional projects implementation.

3. R2R Standardisation and Accounting Support

• Support review, maintenance and clean-up of Chart of Accounts usage across subsidiaries.

• Perform regular clean-up exercises to improve consistency of nominal account usage.

• Support implementation and documentation of Regional Accounting Guidelines in alignment with IFRS and Group Accounting Policy.

• Review and respond to subsidiaries’ queries and requests relating to Chart of Accounts, accounting processes or policies and guidelines.

• Identify R2R and accounting process issues, analyse root causes and propose standardised accounting processes for the region.

• Collaborate with various stakeholders to support finance-related regional projects.

4. Digitalisation, Automation and AI-Enabled Knowledge Management

• Support digitalisation and automation initiatives that improve process efficiency, reporting reliability, data quality and user experience.

• Collaborate with DX champions, ICT, finance users and other stakeholders to implement or enhance tools such as Power Apps, Power Platform, dashboards and workflow solutions.

• Drive adoption of AI-enabled tools to help subsidiary users access self-service support for accounting and process queries.

• Maintain FH AIHub or other knowledge-base content by incorporating approved accounting policies, guidelines, Q&As and standard responses.

• Continuously refine AI-enabled knowledge support to improve response accuracy, consistency and usefulness, while ensuring alignment with approved policies and guidelines.

5. Stakeholder Management, Communication and Change Support

• Coordinate with subsidiaries, FBAP teams, corporate functions and cross-functional stakeholders to support timely completion of key activities and milestones.

• Facilitate workshops, discussions or working sessions to understand issues, align proposed solutions and support implementation readiness.

• Prepare management updates, status reports, project materials or communication packs where required.

• Proactively communicate risks, dependencies, delays or support required to the relevant manager or stakeholders.

• Promote adoption of standardised processes, tools and governance practices across supported entities.

REQUIREMENTS:

• At least 4 to 6 years of relevant experience in finance operations, shared service centre, operations process excellence, process standardisation, project implementation or continuous improvement.

• Diploma or Degree in Accounting, Finance, Business, Operations Management, Information Systems, Lean Six Sigma Yellow Belt certification or related discipline.

• Professional accounting qualification, project management or process improvement certification will be an advantage.

• Good understanding of finance operations and shared service centre operating models.

• Working knowledge of process improvement, standardisation, governance and continuous improvement methodologies.

• Ability to analyse process issues, identify root causes and propose practical countermeasures.

• Experience with KPI reporting, management reporting, data analysis and operational issue tracking.

• Understanding of O2C, P2P and/or R2R processes, including AR monitoring, collections reporting, Chart of Accounts or accounting guideline support, will be an advantage.

• Knowledge of accounting policies, IFRS and Group Accounting Policy will be an advantage.

• Experience with ERP accounting environments and tools such as Oracle, Microsoft Power Platform, Power Apps, Power BI, Excel, workflow tools or other automation solutions will be an advantage.

• Ability to prepare clear documentation, SOPs, process maps, training materials and management updates.

• Comfortable using digital and AI-enabled tools for knowledge management, query support and productivity improvement.