Senior or Lead AWS DevOps Engineer

Role: Senior or Lead AWS DevOps Engineer

Location: Dallas, TX or Saint Louis, MO - Hybrid

Contract

Must: IVR, Amazon Connect, Contact Centre

Job Summary

We are seeking an experienced AWS Telephony / IVR DevOps Engineer to design,

implement, and operate CI/CD pipelines and Infrastructure-as-Code supporting telephony

platform. This role is responsible for enabling fully automated deployments, Terraform-

based infrastructure standardization, CloudFormation-to-Terraform modernization, and

operational readiness in regulated Healthcare and Telecommunications environments.

Key Responsibilities

CI/CD Pipeline Engineering

 Create, manage, and operate CI/CD pipelines for application and platform deployments.

 Ensure all deployable artifacts (Lambdas, Amazon Connect resources, configuration,

platform components) are deployed exclusively through pipelines.

 Implement promotion flows, approvals, and SDLC-aligned gating for QAT and

downstream environments.

 Support branching and promotion strategies required for QAT, TST, and higher

environments.

Infrastructure as Code (IaC)

 Create Infrastructure-as-Code templates using Terraform to provision AWS resources

required for the telephony platform.

 Design and maintain modular, reusable Terraform templates aligned with platform and

SRE standards.

 Translate existing CloudFormation templates into Terraform as part of IaC

modernization and standardization.

 Ensure environment-specific configuration and isolation (data, endpoints, resources) is

handled via IaC.

Platform Enablement & Operational Readiness

 Enable platform readiness to support Amazon Connect, IVR workflows, and serverless

application deployments.

 Provision and support core platform resources required for QAT (e.g., data stores,

shared resources, output artifacts).

 Establish observability hooks (monitoring, dashboards, alarms) consistent with existing

telephony environments.

 Maintain and evolve deployment runbooks covering pipelines, infrastructure,

validation, and rollback processes.

Collaboration & Delivery Support

 Partner with Architects, SREs, Developers, and QA to support qualification, testing, and

promotion of telephony enhancements.

 Support SDLC definition for QAT usage, including entry/exit criteria and deployment

cadence agreements.

 Assist teams in diagnosing deployment or environment-related issues during

qualification cycles.

Required Skills & Experience

Core Technical Requirements

 Strong experience creating and managing CI/CD pipelines (GitLab preferred).

 Strong hands-on experience with Terraform for AWS infrastructure automation.

 Demonstrated experience converting CloudFormation templates to Terraform.

 Experience supporting AWS platforms used by serverless and application workloads.

 Knowledge of Healthcare IT environments, including regulated delivery, auditability,

and change governance.

 Knowledge of Telecommunications and IVR platforms, including contact-center delivery

concepts and reliability expectations.