Senior Oracle Cloud Technical Support Consultant

Location : Bangalore /Pune Office who can go-US Shift (6 PM to 3 AM IST)—Hybrid working model on case-to-case basis

Requirements

Job Description

Job Title: Oracle Cloud Technical Support Analyst

Key Responsibilities:

• Provide daily technical support and quality assurance to diverse customers, ensuring high customer satisfaction.
  

• Develop, design, and support integrations between Oracle Integration Cloud (OIC) and Oracle ERP Cloud, including REST/SOAP services and FBDI file uploads.
  

• Extract and manage Oracle ERP Cloud data using BI Publisher reports, OTBI reports, and analytics.
  

• Develop customizations using Visual Builder Cloud Service (VBCS), Application Development Framework (ADF), and Process Cloud Service (PCS) within Oracle Integration Cloud.
  

• Provide technical support for Oracle ERP Cloud modules, integrations, and customizations utilizing OIC, VBCS, and Process Builder.
  

• Document and analyze business requirements related to IT incidents and change requests.
  

• Create and manage detailed technical specifications and software documentation.
  

• Contribute to optimizing business processes through negotiation, consensus-building, and effective communication.
  

• Ensure ERP project initiatives adhere to defined planning, scheduling, and management processes.
  

• Effectively manage change deliveries, meet business expectations, and achieve internal customer satisfaction.
  

• Conduct analysis, design, testing, implementation, and post-implementation support, following prescribed software design lifecycle and documentation methodologies (AIMS/OUM).
  

• Directly liaise with clients to manage the design, prioritization, and completion of change requests.
  

• Assist in onboarding clients into support following cloud implementations or migrations from competitors.
  

• Identify persistent issues and coordinate with stakeholders to implement permanent solutions.
  

• Support Oracle Cloud Quarterly Releases, including impact assessments, testing, and defect resolutions.
  

• Create test plans, manage testing processes, and coordinate effectively with multiple stakeholders.
  

Required Qualifications:

• Minimum of 7 years’ experience as a Technical Support Analyst or a similar role.
  

• Extensive experience with Oracle ERP Cloud and Oracle Integration Cloud.
  

• Proven track record delivering Oracle ERP and HCM integrations using Oracle Integration Cloud.
  

• Strong expertise in Oracle Platform as a Service (PaaS) products, including OIC, VBCS, PCS/OPA, ATP.
  

• Demonstrated proficiency building integrations in OIC via REST/SOAP Services and FBDI file management.
  

• Comprehensive knowledge of Oracle ERP financial and procurement interface tables.
  

• Hands-on experience with XSLT transformations, SOAP/REST Web Services, and data migration techniques.
  

• Strong reporting skills utilizing Oracle Transactional Business Intelligence (OTBI) and BI Publisher.
  

• Proficiency in SQL/PLSQL, development of custom ESS jobs, and exposure via Oracle REST Data Services (ORDS).
  

• Hands-on experience developing, testing, and supporting integrations, web services, VBCS, and ADF components.
  

• Strong ability to convert business requirements into effective technical solutions.
  

• Familiarity with ITIL processes.
  

• Exceptional troubleshooting, analytical, and learning capabilities to support complex customizations.
  

• Excellent written and verbal communication skills, with experience using defect tracking systems for reporting and KPI monitoring.
  

Desirable Skills:

• Experience with Smart View and Financial Reporting Studio (FRS) reports.
  

• Familiarity with Business Process Management (BPM) workflows, Application Composer, OBIEE/OBIA/OAC.
  

• Oracle Cloud Technical Certification.