Senior Outlet Manager (F&B Operations)

Job Summary
Lead daily operations of a fast paced F&B outlet, driving food quality, service excellence, team performance, and profitability while supporting new initiatives and outlet openings.

Responsibilities

• Lead daily outlet operations to consistently deliver smooth, efficient service aligned with brand standards
• Motivate, roster, and manage front-of-house and kitchen teams to achieve KPIs in sales, customer satisfaction, food cost, and labour cost
• Implement and enforce SOPs for food quality, hygiene, service, and customer experience to maintain high standards
• Recruit, onboard, train, and coach staff while developing supervisors and shift leads into future managers
• Manage inventory, ordering, and stock control with central kitchen and suppliers to minimize wastage and avoid stock-outs
• Monitor outlet P&L, sales, and costs; analyze data to recommend revenue growth and cost control strategies
• Address customer feedback and complaints promptly and professionally to uphold brand reputation
• Ensure outlet compliance with SFA, NEA, fire safety, workplace safety, and HALAL requirements where applicable
• Conduct regular outlet audits and staff performance reviews; implement corrective actions as needed
• Support new menu rollouts, marketing campaigns, and outlet openings as required
• Act as a brand ambassador by exemplifying company values on the floor

Required competencies and certifications

• Minimum 5 years of F&B experience, including at least 2 years as an Outlet or Restaurant Manager
• Proven ability to meet sales and cost targets
• Strong leadership, communication, and people management skills with hands-on involvement during peak hours
• Knowledge of food safety, hygiene, and inventory control practices
• Basic understanding of P&L management, rostering, and labour cost control
• Ability to work shifts, weekends, and public holidays as business needs demand
• Proficient in English to communicate effectively; Mandarin is advantageous for liaising with Mandarin-speaking staff and suppliers

Preferred competencies and qualifications

• Diploma or Degree in Hospitality, F&B Management, Business Administration, or related field
• Food Safety Course Level 1 or Level 2 certification
• Experience using POS, inventory, or rostering systems
• Experience in outlet openings or managing multiple outlets