Senior Partner Success Manager
You will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it, from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day.
Responsibilities
- Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership
- Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities
- Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
- Lead the analysis of daily, weekly, and long-term service performance data to improve quality, efficiency, and growth
- Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders
- Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope
Requirements
- 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
- Quantitatively inclined and data savvy
- An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations
- A reliable, motivated self-starter
- An empathetic team player
Benefits
- Free medical plans
- 401K matching