Senior Partner Success Manager

You'll be the face and voice of Via for our partners, both internally and externally. In this dynamic role, you'll build genuine and durable customer relationships while converting them into opportunities for long-term revenue growth. You will serve as your partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. At the same time, you will be an internal advocate for partners, championing new products and capabilities that help expand each partner's service size and scope. This is a US East Coast role, and you should be based in Miami, Atlanta, or New York City, though other East Coast locations are welcome.

Responsibilities

• Develop a vision and strategy for partners by assessing their strengths and weaknesses to help them set and achieve ambitious goals
• Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
• Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve service quality, efficiency, and growth
• Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Requirements

• Minimum of 6+ years of relevant work experience, including client facing experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them
• Quantitatively-inclined and data savvy; enjoys drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality who thrives in fast-paced environments and roles requiring a very high degree of responsibility
• An excellent team player and meaningful individual contributor who can mentor others on the team
• Comfortable with frequent travel to connect with partners face-to-face

Benefits

• Free medical plans
• 401K matching