Senior Patient Access Representative

The Senior Patient Access Rep will report to the Patient Access Supervisor or Manager and provide patient services and administrative support in ancillary operations. Will act as a knowledge source for registration by assisting in the daily process outcomes of the department. Will support team with training and problem solving to enhance registration performance. The Sr Patient Access Rep will be responsible for the continued development of staff and work with management to develop training programs, and assist with compliance with quality assurance program. Will interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their
department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible for scheduling patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, IP , LAB, AMSAC etc.). Must be able to complete a minimum of one complex access function (Complex Scheduling , Bed Management and Complex Mentorship).