Senior Patient Financial Coordinator

Position Overview

We are seeking an experienced Patient Financial Coordinator to support the financial experience of patients across multiple orthodontic locations. This role is patient-facing and focused on financial communication and account management. You will play a key role in helping patients understand their financial responsibilities and ensuring a smooth, transparent payment process from start to finish.

Key Responsibilities

• Present and explain financial options and payment plans to patients
• Coordinate and set up patient payment arrangements in alignment with practice policies
• Accurately enter patient contracts into the system
• Review patient accounts for accuracy and resolve account discrepancies
• Collect payments and ensure proper posting to patient ledgers
• Maintain accurate financial records across multiple locations
• Communicate clearly and compassionately with patients regarding balances and financial expectations
• Work closely with practice managers and leadership to address financial concerns or workflow improvements
• Utilize practice management software and financial tools to manage accounts efficiently