Senior Patient Service Associate (Dental)
Summary
Lead front-desk operations at a dental clinic, train staff, handle patient bookings, payments, insurance claims, and ensure smooth daily clinic workflows.
Lead the patient experience at an established dental group. As our Senior Patient Service Associate you will set the standard at the front desk, guide the team, and keep daily operations running smoothly — on a genuine 5-day week.
Work schedule: rotating 5-day work week with at least one weekend day; day shifts 8:30am–6:15pm; no night clinics; closed on public holidays.
What you’ll do
Uphold a high standard of front-line patient service
Guide and train front-desk team members; allocate duties and cover gaps
Handle escalations and service recovery
Oversee accurate payments, end-of-day settlement and timely claims
Carry out administrative tasks that support daily clinic operations (reports, records, supplies and coordination)
What we’re looking for
Prior front-desk / patient-service experience, ideally in a clinic or healthcare setting
Experience guiding or training a team
Able to perform all core front-desk duties well: patient booking, payments, insurance claims (CHAS / Medisave / insurance) and patient correspondence
Strong written and verbal communication; a local diploma or equivalent (required)
Rotating roster including one weekend day
Why join us
Salary $2,500-$3,400, based on supervisory experience
5-day week, day shifts only, no nights, all public holidays off
CPF, outpatient insurance, paid leave, leadership incentives
A leadership role in a stable, established group (since 2005)