Senior Payments Production Support Engineer – Global IT Solutions

Unleash your expertise in Payments technology – drive operational excellence in a mission-critical environment!

Krakow-based opportunity with hybrid work model (up to 3 remote days/week).

As a Senior Payments Production Support Engineer, you will be working for our client, a global IT solutions provider specializing in high-stakes financial technology services. You will contribute to maintaining and optimizing the platform responsible for Payments execution, messaging, orchestration, and sanctions & investigation services. Join us to impact the reliability and stability of essential financial operations worldwide while advancing your career in a dynamic, innovation-driven environment.

Your main responsibilities:

• Provide comprehensive day-to-day production support, including live incident resolution and post-incident problem management.
• Diagnose and troubleshoot complex system issues, identifying root causes swiftly under pressure.
• Install and configure new vendor software releases and implement locally developed automation solutions (Shell Script, Java, Bash, Python).
• Support testing activities for new deployments and system updates.
• Collaborate with global stakeholders to review, optimize, and re-engineer processes leveraging new technologies to enhance performance.
• Design and implement service improvements, capability uplifts, and process automation initiatives.
• Analyze system architecture and performance metrics to optimize platform stability.
• Participate in data validation, development, testing, and data reconciliation activities.
• Lead and support automation tasks within CI/CD pipelines, adhering to Agile / DevOps best practices.

You're ideal for this role if you have:

• At least 5 years of experience working with SQL and PL/SQL.
• Minimum 5 years of Linux administration and scripting expertise.
• At least 3 years of experience with Kubernetes.
• Strong understanding of Oracle database architecture and components.
• Hands-on experience with shell scripting languages such as Bash, Python, or Java for automation.
• Knowledge of system monitoring, performance tuning, and troubleshooting skills.
• Proven expertise in high-frequency change environments and CI/CD pipeline management.
• Excellent spoken and written communication skills in English suitable for a global organization.
• Demonstrated triage capability under high-pressure scenarios with strong priority judgment.
• Experience working within Agile or DevOps teams supporting production environments.

It is a strong plus if you have: (optional)

• Experience in Payments domain.
• Knowledge of Puppet/Ansible or similar configuration management tools.
• Familiarity with AppDynamics and Splunk.
• Experience with Python or Java development.

Language Required for the role:

• Fluent English (spoken and written).

Eligibility to work in:

• Only candidates with existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.