Senior Payroll Support Represenative

Senior Payroll Support Rep (Full-Time)

Join Our High-Impact, Work-From-Home Payroll Support Team!

At Guardian HR, we don’t just adapt to change—we drive it. As a national leader in HR consulting and payroll services, our core focus is building long-term client relationships through exceptional products, guidance, service, and customer experience. We are the best at what we do, and we continually prove it. We actively embrace modern technology, including AI, to work smarter and streamline our processes—all while keeping the true "human" connection at the heart of our operations. We are seeking a highly skilled, strategic, and tenured Senior Payroll Support Representative who thrives in a fast-paced environment, possesses deep technical payroll expertise, and aligns with our core values.

Location Requirement:

Remote / Flexible (Home, Office, or Hybrid options available). Location constraints do not apply for this role.

Our Core Values:

We look for team members who naturally embody the principles that drive our team and client relationships:

• Execution: Deliver on the promise.
• Authenticity: Bring your whole self. Share openly.
• Integrity & Respect: Do what is right. Treat everyone like they matter—because they do.
• Passion: Take pride in your impact. Our success depends on it.
• Collaboration: Ask for help. Offer help. Own your part.
• Curiosity: Learn constantly. Connect deeply. Find a better way together.

What You'll Do:

As a Senior Payroll Support Rep for Guardian HR, you will serve as a trusted, tenured expert for our incoming and existing clients. You will leverage your high-level technical skills and deep payroll service experience to solve complex payroll issues, streamline client workflows, and deliver elite support. Your goal is to be a strategic problem-solver, ensuring accurate, timely, and seamless payroll operations across a dynamic client roster.

Key Responsibilities:

• Resolve Senior-Level Inquiries: Research and resolve complex payroll support requests with high accuracy, speed, and professionalism.
• System Administration: Utilize deep, hands-on software expertise—specifically UKG Ready—to assist clients with setup, troubleshooting, and ongoing payroll execution.
• Maintain Real-Time Records: Document all client interactions, set up details, and follow-ups live in our systems to keep records accurate and organized.
• Follow Standard Workflows: Apply standardized processes and the “GHR Method” to ensure reporting accuracy and seamless client communication.
• Collaborate & Mentor: Partner closely with internal payroll support colleagues to share knowledge, troubleshoot system nuances, and maintain consistent, high-quality service across the department.
• Support Incoming Clients: Help onboard and support incoming client accounts as our customer base expands.
• Process Optimization: Identify opportunities to leverage modern software tools and workflows to enhance service efficiency and accuracy.

What You'll Bring

The ideal candidate is a seasoned, detail-oriented payroll professional who combines technical systems expertise with exceptional client service skills.

• Tenured Payroll Experience: Proven background as a skilled, senior payroll support representative within a fast-paced payroll services environment.
• UKG Ready Expertise: Explicit, hands-on experience with UKG Ready is required.
• AI & Tech Forward: You embrace technology and are excited to learn how to work with modern tools to increase efficiency while keeping an empathetic, high-touch client experience.
• Problem-Solving Mindset: A service-oriented approach with the ability to manage a high-volume desk efficiently and tackle complex client payroll issues.
• Communication Skills: Excellent written and verbal communication skills, with a talent for explaining technical payroll features clearly to non-technical clients.
• Superb Organization: Top-tier time management, sharp attention to detail, and the ability to multitask across software platforms.

Remote / Workspace Requirements:

To ensure success and protect sensitive client financial/payroll data, you must have:

• A quiet, dedicated, and professional workspace free from distractions.
• A reliable, high-speed internet connection.