Senior Platform Administrator (Salesforce) - ITS - FT Support
Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.
To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.
If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.
Job Details\:
Position Title\: Senior Platform Administrator - Salesforce
Status\: Full-Time Support
Hours\: 40 hours per week
Faculty/Department\: Information Technology Services
Campus/Location\: North Campus – must be comfortable working hybrid, a minimum of four (4) days on-site.
Payband\: K
Salary Range\: $47.13 - $54.48
Starting Salary\: $47.13
Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
About the Information Technology Services at Humber\:
Humber Digital Innovation, Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together we transform client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated digital solutions to improve collaboration and communication across the Humber community, and improve business processes to enable better decision-making. Digital Innovation, Information Technology Services is always striving to enhance the digital experience for students, staff, and visitors.
About the Senior Platform Administrator - Salesforce Role\:
Under the direction of the Technology Product Owner, the Senior Platform Administrator, Salesforce is responsible for managing configurations, customizations, data quality, and security, as well as providing user support, system upgrades, and comprehensive documentation for the Salesforce platform and related technologies. The role will focus on supporting Humber’s vision of a Digital Campus by ensuring optimal system performance, supporting platform users, and contributing to Humber’s overarching business outcomes. The Senior Platform Administrator will partner with the Technology Product Owner to enable a seamless user experience across the Salesforce platform and integrated systems.
Key Responsibilities
Platform Administration and Management\: Administer and maintain the Salesforce platform, including Education Cloud, Experience Cloud, Data Cloud, Marketing Cloud, and MuleSoft integrations. Manage user access, profiles, roles, permissions, and data-sharing rules to ensure secure and effective platform use.
Configuration and Customization\: Configure and enhance Salesforce capabilities using declarative tools, including objects, fields, flows, validation rules, and automation, to support business processes and improve user experience.
Integration Management\: Support and maintain integrations between Salesforce and enterprise systems using MuleSoft and other integration patterns, ensuring reliable data exchange and alignment with institutional standards.
Documentation and Training\: Develop and maintain system documentation, user guides, and training materials. Provide training and support to end users to drive effective platform adoption.
Operational Support and Release Management\: Support day-to-day platform operations, including incident resolution, feature testing, seasonal Salesforce releases, and ongoing system enhancements to ensure platform stability and continuity.
Collaboration and Continuous Improvement\: Partner with product teams, business stakeholders, and technical teams to enable new capabilities, resolve issues, and continuously improve platform functionality and performance.
Performance and Data Monitoring\: Monitor platform usage, data quality, and system performance. Support reporting and analytics capabilities and ensure alignment with best practices for security, governance, accessibility, and data integrity.
Work within a product management model, supporting Product Owners by ensuring platform configurations, changes, and enhancements are technically sound and aligned with platform and architectural standards.