Senior POS Configurations Support Specialist
How you'll add value:
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Configure and initialize new Integrations for Radar Customers
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Troubleshoot Integration discrepancies and provide comprehensive solutions
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Handle tickets for assigned Enterprise Radar customers
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Document Software defects and report them to the Development team
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Updating relevant documentation for assigned POS Integrations
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Manage and troubleshoot customer exports from Radar
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Cross train and assist with R365 POS Integrations as requested
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Prioritize personal ticket queue
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Manage schedule and time according to highest priorities
Mentor new team members at the request of Support Management
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Other Duties as assigned
What you'll need to be successful in this role:
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Bachelor's degree in related field is preferred
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Demonstrated history of being a high performing Support Agent
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Expert Knowledge within Radar POS Integrations
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Customer service skills
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Strong written and oral communication
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Detail-oriented
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Time management and task prioritization skills
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Strong ability to problem-solve
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Demonstrated strong leadership capabilities
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Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications
R365 Team Member Benefits & Perks
- Competitive compensation package
- Comprehensive medical benefits
- R365 pays 100% of the premium for medical, dental, and vision insurance for employees
- 401k + matching
- Team member stock options
- Flexible PTO + Company holidays
- Wellness initiatives
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.
As published by lever · 10 questions · 1 written answer
Basics
Which location are you applying for?, Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL
Short answers (2)
- What is your annual salary requirement (in USD)?
- If other, please specify:
Pick from a list (7)
- Have you ever been employed by R365?
- Are you willing to undergo a background check, in accordance with local law and regulations?
- Are you currently authorized to work in the United States without employer sponsorship?
- Will you now or in the future require employer sponsorship to work in the United States?
- How did you hear about this opportunity?
- Are you currently located within commuting distance of Austin, TX; Irvine, CA; Palo Alto, CA; Denver, CO; or Akron, OH
- If you are not currently located near one of these offices, are you willing to relocate at your own expense to support a hybrid work schedule? (If you marked "Yes" above, please mark "Yes")
Written answers (1)
- What is your favorite restaurant?