Senior Practice Manager
Posted Updated 6
views
Description
Senior Practice Manager
Flossmoor, IL
The Center for Dental Excellence is seeking a highly motivated and experienced Full-Time Senior Practice Manager to join our team! The ideal candidate will be responsible for managing the daily operations of our dental office, ensuring that patients receive the highest level of care and customer service.
Schedule:
- Monday 10:00 AM - 6:00 PM
- Tuesday 8:00 AM - 4:00 PM
- Wednesday 8:00 AM - 5:00 PM
- Thursday 8:00 AM - 5:00 PM
- Friday 8:00 AM - 2:00 PM
Our dedicated team includes:
- Five Lead Dentists (experienced)
- Multi-Specialty Dentists
- One Office Manager
- One FT Lead Front Desk Coordinator
- Five administrators
- Five dental assistants
- Five FT Registered Dental Hygienist
- One Clinical Lead
Compensation:
- $85,000 - $100,000 per year
- Plus quarterly bonus!
Job Requirements:
- Provide leadership and support for all employees in the practice
- Oversee daily operations of the dental office by managing employee relations
- Manage patient relations when issues arise.
- Responsible for achieving practice operational goals
- Oversee Administrative and Clinical operations and checklists
- Ensure that HIPAA and OSHA rules are followed
- Oversee employee hours- goal to not supersede 40 hours in a work week
- Attend and participate in all morning huddles
- Attend and participate in all team meetings
- Attend and participate in any team interviews with doctor and HR
- Schedule CE Courses at advisory of doctor
- Stimulate new patient growth by supporting sales, marketing and promotional programs
- Assist in training and on boarding of new team members
- Actively assist and mentor all team members when needed
Administrative:
- Daily auditing of schedule: preparation of day ahead and review of day prior
- End of Day reports/deposit balancing
- Daily/Weekly/Monthly Tracking Reports
- Utilization and updates of dental software’s
- Schedule repairs of equipment or building maintenance
- Orchestrate and execute the duties of the administrative team:
- Follow Standard Operating Procedures
- Create comprehensive treatment plans
- Present treatment plans with effective communication
- Manage schedule daily; Actively print/govern reports for recall/treatment reinstatement; delegate to employees
- Patient scheduling-coordinate with clinical staff to schedule efficiently
- Work Recall/Unscheduled Treatment program daily to fill schedules
- Coordination of lab cases with clinical team
- High-Level Attentive Phone Communication
- Confirmation of all appointments
- Insurance Verifications
- Collections: Process patient and insurance payments accurately
- AR/Insurance AR Follow Ups
Physical Requirements:
- Must be able to lift up to 15-30 pounds at time.
Qualifications:
Education/Experience
- Previous dental management experience
- Computer literacy
Competencies
- Proficient oral and written communication skills
- Has a genuine interest in working with and helping patients
- Supports organization’s objectives and customer service policies
- Prioritizes and balances the needs of patients and the needs of the practice
- Is well presented, polite, tactful, and friendly
- Is flexible, decisive, and quick-thinking
- Is patient, calm and able to handle complaints and difficult situations effectively
- Maintains a positive work environment
Benefits:
- Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
- Full-time employees are eligible for paid time off and holiday pay.
- Part-time employees working 16+ hours per week are eligible for paid time off.
- All employees may participate in our 401(k) retirement savings plan, which includes a company match.
Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.