Senior Print & Mail Services Specialist
Ricoh is seeking a customer-focused Senior Workplace Services Specialist to support daily office operations, print services, mail distribution, shipping/receiving, facilities coordination, and workplace support activities. This role serves as a key point of contact for employees and clients, ensuring efficient business operations and an outstanding workplace experience.
Key Responsibilities- Operate and support high-volume print, copy, scanning, binding, and document production equipment.
- Troubleshoot basic equipment issues and coordinate service requests when needed.
- Manage incoming and outgoing mail, packages, shipping, receiving, and distribution services.
- Maintain office supply inventories and support workplace logistics.
- Coordinate service requests, respond to customer inquiries, and provide exceptional customer support.
- Support meeting room and conference room setup, workplace moves, and light facilities functions.
- Assist with document imaging, records management, filing, archiving, and retrieval activities.
- Perform occasional reception and hospitality duties, including visitor support.
- Track production activities, service metrics, inventory levels, and operational reports.
- Ensure work areas, equipment, and supply locations remain organized and fully stocked.
- Deliver completed projects and materials throughout the facility as needed.
- Support additional workplace services and operational initiatives as assigned.
- High School Diploma or GED required.
- 1-2 years of experience in office services, print production, mail services, workplace operations, facilities support, customer service, or a related field.
- Proficiency with Microsoft Office applications.
- Experience operating office equipment, production printers, mailroom equipment, or shipping/receiving systems preferred.
- Strong troubleshooting, organizational, and problem-solving abilities.
- Excellent communication and customer service skills.
- Valid driver's license may be required based on site needs.
- Ability to stand, walk, bend, and move throughout the workday.
- Ability to lift and move materials up to 50 pounds.
- Ability to work in a fast-paced environment with changing priorities and deadlines.
Join a team that plays a vital role in creating a productive workplace environment. You'll gain exposure to a variety of operational functions while delivering high-quality service that directly impacts the employee and customer experience.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.