Senior Product Analyst (Laboratory Systems)

Location: 100% remote work (Poland)
Availability: ASAP / within 1 month

About the Role:

We are looking for a Senior Product Analyst (Laboratory Systems) to support and enhance laboratory instrument data acquisition software used by hundreds of scientists conducting research in both GxP and non-GxP environments. This role combines business analysis, application support, stakeholder management, and regulatory compliance responsibilities to ensure the successful adoption, operation, and continuous improvement of critical laboratory systems.

Responsibilities:

• Act as the main project liaison to business stakeholders and Quality Management teams

• Collaborate with business SMEs to draft system use workflows and provide software-specific guidance supporting SOP development

• Maintain stakeholder alignment, document decisions, and escalate governance issues as needed

• Serve as the primary contact for intake analysis sessions related to the migration of existing and new business groups

• Elicit use cases, instrument work processes, user access and roles, and data transfer, workflow, and integration requirements

• Understand and document GxP and non-GxP workflows

• Support onboarding activities, including execution planning, training schedules, and post go-live follow-ups

• Document integration requirements, user groups, project groups, and validation considerations related to the application

• Explain the rationale behind software configuration decisions, including metadata fields, custom calculations, standards, and organization-specific configurations

• Review vendor release documentation and conduct impact assessments on business workflows and system configurations

• Recommend adoption activities, configuration updates, and stakeholder communication actions

• Determine testing needs and develop and execute regression test scripts

• Provide tier-1 support, triage issues, escalate technical matters when required, and track recurring issues for training and content improvement purposes

• Create and maintain self-help resources, FAQs, and training materials to reduce repeat queries

• Maintain and update Digital SDLC documentation for application development and configuration activities in alignment with organizational policies and GxP requirements

• Ensure design decisions, metadata standards, and configuration rationales are properly documented to support audits and future change requests

Requirements:

• Minimum 3 years of experience supporting lab-based instrument data acquisition software in a pharmaceutical R&D environment, experience with Unicorn and/or Biacore Insight software is a plus

• Strong understanding of laboratory workflows and scientific data management in the pharmaceutical R&D space (GxP and non-GxP)

• Experience with GxP and regulatory considerations relevant to systems supporting lab data, including controlled access, audit trails, and validated processes

• Proven experience running onboarding intake sessions, eliciting requirements, and developing system configuration requirements

• Experience developing User Acceptance Testing test cases and supporting testers through UAT

• Hands-on experience working with integration projects, including requirements gathering, data mapping, and stakeholder coordination

• Excellent written and verbal communication skills, with the ability to explain technical configuration decisions to both technical and non-technical audiences

• Strong organizational skills and experience managing support channels and prioritizing requests across a large user base

• Proven success producing user documentation and training materials, conducting 1:1 and group training sessions

• Previous experience using JIRA, Xray/Vera, and ServiceNow is a plus

What We Offer:

• Multisport card

• Private healthcare (Medicover)

• Access to an e-learning platform

• Group life insurance