Senior Product Analyst (Search & Discovery)
Summary
Senior Product Analyst on Coupang's Search & Discovery team in Taipei: analyze real user search queries to understand customer intent, diagnose and categorize search-quality defects with engineers, advocate for the customer in experiments, and manage ML training/labeling data quality. Requires fluent English and Chinese and 3+ years of experience.
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
Coupang is looking for an enthusiastic Senior Product Analyst who acts as a “customer in the room” to join our Search and Discovery (“S&D”) team. As a Senior Product Analyst for Search and Discovery Team, this person will work directly with senior leaders, Product Managers, Data Analysts, and many engineers located across the globe. You will collaborate with the S&D team members in the Asia time zone. Most about the job is about understanding customer problems, status analysis and finding opportunities, through detailed query analysis, case study and evaluations. You will need to dive deep into real world user queries, trying to understand user intent and context, analyze root causes, identify patterns and opportunities where we can make a difference.
The candidate is expected to be a fast learner with experience working with little to no guidance using sound judgement in a fast paced, goal-oriented, and ever-changing work environment. They will also have strong prioritization abilities to complete a high volume of complex tasks autonomously, and a history of establishing mechanisms to simplify or streamline processes and establish structure. The ideal candidate will be a ruthless problem solver with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, and most importantly grace under pressure.
Responsibilities
- Analyze the quality of search results, starting from understanding the customer intent (semantic intent and not just literal meaning of the key words) behind the search query (including and cultural context), evaluating whether top search results satisfy the search intent, identifying defects and customer pain points
- Actively utilize analytics/debugging tools to understand the root causes of search defect (search defect: a case that search result does not satisfy customer intent) , properly categorize and work with engineers to analyze root causes
- On behalf of the customer, by actively bringing customer voice in the discussion, drive the user experiment improvement
- Training and evaluation data quality is important to machine learning models, this role would be responsible for managing data labeling tasks, working with in-house labeling team and outside vendors to ensure the productivity and quality
Basic Qualifications
- Strong written and verbal communications in English/ Chinese
- BA/BS Degree or above
- Minimum of three years of work experience
- Experience working globally for a large, tech, and/or start-up company is a plus
- Language skills, fluent spoken English is required, Chinese is mandatory
Preferred Qualifications
- Strong data-driven problem solver who keeps asking why until fully understanding the root causes
- Ability to work well collaboratively and under pressure. Proven attitude to move with urgency
- Willingness to learn up-to-date search technologies and understand how search system works
- Detail-oriented, ability to complete work assignments with high quality
- Fluent in working with data using Excel
- Work experience in eCommerce companies is a strong plus
- Familiar with Taiwan culture, users and market is a strong plus
- Work experience in these areas is a plus: search quality, data labelling, content moderation, product analysis
Recruitment Process and Others
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy