Senior Product Designer

• Own end-to-end product design: Lead design initiatives from problem discovery and user research through ideation, prototyping, validation, implementation, and launch, partnering with product managers and engineers to deliver meaningful outcomes.
• Simplify complex workflows: Create intuitive, high-impact experiences that make sophisticated operational processes easier for landscaping and arboriculture businesses, including field crews, office teams, and their customers.
• Design AI-powered experiences: Develop intelligent and agentic product interactions that allow customers to express their needs and delegate tasks to software, ensuring appropriate transparency, user control, and confirmation throughout the process.
• Leverage AI in the design process: Use tools such as Claude and Cursor to accelerate prototyping, explore solutions, test concepts, and support implementation. Share successful approaches and lessons learned to improve team-wide productivity.
• Collaborate across disciplines: Work closely with product managers, engineers, and designers to define requirements, evaluate technical trade-offs, and translate business objectives into practical, polished product experiences.
• Engage directly with customers: Conduct customer conversations, participate in on-site visits, gather feedback, and develop a deep understanding of user needs, behaviors, and challenges.
• Strengthen design systems: Contribute to the evolution of component libraries, design systems, and design operations practices to promote consistency, accessibility, and scalability across multiple products and brands.
• Balance usability and business strategy: Design experiences that combine the visual quality and simplicity of consumer products with the sophisticated workflows required by business users.
• Champion design quality: Participate in design critiques, communicate design decisions effectively, and help establish processes and standards that improve the team's overall craft and delivery.
• Drive continuous improvement: Take ownership of design outcomes, validate assumptions, incorporate feedback, and continuously refine solutions to improve usability, adoption, and business performance.

Requirements

• Professional experience: At least four years of product design experience within a SaaS company, with a demonstrated track record of delivering and launching successful products.
• UX and interaction design: Strong fundamentals in user flows, interaction design, information architecture, and simplifying complex workflows into clear, intuitive experiences.
• AI fluency: Hands-on experience using AI tools such as Claude and Cursor in practical workflows. Ability to assess where AI adds value, recognize its limitations, and validate or correct AI-generated outputs.
• Technical understanding: Comfort working with technical systems, understanding how software components interact, evaluating implementation trade-offs, and collaborating effectively with engineering teams.
• Prototyping skills: Ability to build functional prototypes and translate design concepts into working experiences, using appropriate tools and technologies to test ideas quickly.
• Strong portfolio: A portfolio demonstrating thoughtful, outcome-driven product design across multiple user flows, supported by strong visual design, usability, and interaction design skills.
• Design tools: Proficiency in Figma and confidence working with component libraries and reusable design patterns.
• Customer empathy: Genuine curiosity about user needs and the ability to understand customer challenges, identify opportunities, and advocate for effective solutions.
• Communication and storytelling: Excellent communication skills, with the ability to explain design rationale, present concepts, incorporate feedback, and influence decisions across multidisciplinary teams.
• Ownership and adaptability: A proactive, accountable mindset, with the ability to work independently, navigate ambiguity, and balance creativity with practical delivery requirements.
• Preferred experience: Previous experience designing AI-powered products, agentic workflows, or intelligent user experiences is an advantage.
• Design systems expertise: Experience contributing to or building design systems and component libraries is highly desirable.
• Team development: Experience improving design quality and collaboration through structured feedback, design critiques, or process improvements is a plus.
• Work authorization: Candidates must be legally authorized to work in Canada or the United States without employer sponsorship.

Benefits

• Competitive compensation: Annual base salary ranging from CAD $140,000 to CAD $190,000 for Canada-based candidates.
• Remote work: Flexible remote working arrangements that support autonomy and work-life balance.
• Healthcare coverage: Employer-funded, health spending account-based benefits in Canada, including prescription drug, dental, and mental health coverage.
• Retirement savings: RRSP matching for eligible Canadian employees.
• Generous paid time off: Unlimited paid time off, paid company holidays, and a company-wide winter break from December 24 through January 1.
• Professional development: Personalized career development conversations and support for relevant tools, courses, learning resources, and professional growth.
• Collaborative culture: Work alongside a small, talented design team in an environment that values transparency, collaboration, accountability, and continuous improvement.
• Meaningful product impact: Help shape AI-powered software experiences that improve the daily operations and business outcomes of customers across an established industry.
• Innovation and experimentation: Opportunities to explore emerging AI technologies, influence product strategy, and improve how design and engineering teams build software.
• Inclusive workplace: Join an organization committed to equal employment opportunities, accessibility, and creating a supportive environment where diverse perspectives are valued.