Senior Product Management Specialist

Open 48d

Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:

Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.
Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.
Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.
Supporting the QA team in preparing and executing test cases that cover the full card flow.
Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.
Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.

Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.
Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.
Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.
Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.
Develop concepts for new card features and communicate requirements to all concerned teams.
Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.
Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.
Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.
Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.
Perform other duties as assigned by the direct manager.

Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.
4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.
PMI-ACP, CSM, or PSM (one required).
PSPO or CSPO (preferred).

See also