Senior Product Manager, AI Agents
Summary
Owns the configuration and personalization features for Zendesk’s AI agents, defining how customers tailor tone, empathy, and behavior to fit their business needs.
Job Description Zendesk is at the forefront of enabling businesses to configure, control, and personalize next-generation AI agents. As Senior Product Manager for Agent Config & Personalization, you'll take ownership of developing and delivering features that allow customers to precisely manage their AI agents' tone, empathy, behavior, and configuration – ensuring every deployment is adaptable and aligned to unique business needs. This role is focused on building robust, usable configuration fr…