Senior Product Manager – Delivery & Shipping Experience (m/f/d)
About your tasks:
Own and continuously evolve the end-to-end delivery experience across the customer journey, from pre-purchase delivery information through checkout to post-purchase tracking and transparency.
Shape delivery promises by balancing customer expectations with operational feasibility, carrier performance, country-specific requirements and commercial objectives.
Build and prioritise a high-impact product roadmap, identifying opportunities to reduce delivery friction, improve customer trust and increase operational efficiency.
Collaborate closely with Engineering, UX, Data, ERP, Warehouse Systems, Logistics, Last Mile, Commercial and Customer Service teams to deliver scalable customer-centric solutions.
Translate operational complexity into simple customer experiences, improving shipping options, carrier selection, pick-up point guidance and delivery communication.
Define success through data, establishing KPIs and measurement frameworks including delivery NPS, delivery promise accuracy, checkout conversion, cost per order and delivery-related contact rate.
Identify and eliminate customer friction before it happens, improving delivery guidance and reducing failed deliveries, unnecessary contacts and customer uncertainty.
About you:
You have strong product ownership experience within e-commerce, logistics, delivery, shipping, checkout or post-purchase customer experiences, with a proven track record of delivering customer-facing digital products.
You can define and communicate a clear product strategy for delivery and shipping, connecting customer needs, country-specific expectations, carrier setups, commercial priorities and cost impact into a value-based roadmap.
You understand how delivery experiences directly influence customer trust, conversion, operational performance and business outcomes, and use data to prioritise the highest-impact opportunities.
You are experienced working with complex technical ecosystems, including carrier integrations, ERP, warehouse systems, order management platforms or logistics technology.
You excel at bringing diverse stakeholders together, balancing customer value, technical complexity, operational constraints and commercial priorities to deliver meaningful product outcomes.
Experience in marketplaces, retail, healthcare or other operationally complex digital businesses is highly desirable, while German language skills are a strong advantage.
About your benefits:
In order to provide you with the best possible support for your individual needs - whether it‘s living a healthy life, having enough time for your family, or developing your skills - we offer a wide range of different, site-specific benefits:
Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
Redcare events: We promote teambuilding through creative team events, and celebrate our successes together at regularly scheduled parties.
Corporate pension plan: We offer a company pension scheme and have a dedicated external consultant to offer you the best guidance and advice.
Mental Health: Get quick and professional help from psychologists of nilo if you feel overwhelmed in private or professional life. Anonymous and free of charge.